Overview

Are you ready to jump into the center of global logistics and lead a brilliant team? At ShipBob, we are looking for a Manager, Control Tower to steer our merchant operations with passion and precision. This is a fully remote role based in India that invites you to bring your absolute best every single day. You will take charge of real problems, build smart solutions, and watch your daily efforts directly impact thousands of merchants worldwide. If you thrive in a fast-paced environment where autonomy meets high collaboration, you have found your next home.

Key Responsibilities

Lead and inspire the Merchant Ops Team to deliver exceptional results and seamless daily logistics execution.
Collaborate closely with peers and cross-functional leaders to identify bottlenecks and optimize supply chain workflows.
Drive continuous improvement initiatives by translating high-level business goals into actionable, measurable team targets.
Foster a high-performance culture built on shared accountability, mutual trust, and continuous professional growth.
Monitor control tower metrics closely to ensure proactive problem solving before minor issues turn into major hurdles.

Requirements

Proven experience managing operations teams within a fast-moving supply chain, logistics, or tech-enabled environment.
A strong ownership mindset with a demonstrated ability to take initiative and drive projects from conception to completion.
Exceptional communication skills with the ability to build consensus across distributed teams and leadership levels.
A data-driven approach to decision making combined with creative problem-solving abilities.
Comfort working in a fully remote setup with high levels of independence and accountability.

What You Will Gain

The chance to do the most meaningful work of your career surrounded by accessible leaders and supportive peers.
Opportunities for rapid professional growth in a culture that champions continuous learning and innovation.
A transparent work environment where your voice matters and milestones are celebrated together as a team.
Competitive compensation and the ultimate flexibility of working fully remotely.