Manager, Account Management

Are you ready to redefine cyber risk management and lead a team at the forefront of innovation? UpGuard, fresh off a US$75M Series C, is rapidly scaling to process 100 billion risk signals every day. We aren't just growing; we're completely reimagining how the world tackles cyber risk. Our Cyber Risk Posture Management (CRPM) platform is the one security teams actually enjoy using, blending security ratings, threat intelligence, and agentic AI to keep organizations steps ahead of an ever-changing attack surface. We are building world-class technology, defining a category, and offering the autonomy and resources to achieve global impact. Now, we're seeking a dynamic, strategic leader to join us as our Manager, Account Management, a pivotal role focused on driving success and expansion for our most important customers.

Overview

This is a truly exciting opportunity for a self-motivated and ambitious strategic thinker to join our leadership team as the Manager, Account Management. Reporting directly to the Head of Customer Success, Americas, you will lead a crucial function dedicated to cultivating strong, lasting relationships with our highest-touch customers. Your team's core mission involves driving significant revenue retention and expansion through expert management of renewals, strategic cross-sells, and impactful upsells. Success in this role means close collaboration across our Sales, Marketing, and Product teams, ensuring our customers continuously derive maximum value from UpGuard's pioneering platform. This is a fully remote, worldwide opportunity, inviting talent from across the globe to contribute to our mission.

Key Responsibilities

Lead, mentor, and develop a high-performing team of Account Managers, fostering a culture of excellence and continuous improvement.
Develop and execute comprehensive account strategies to maximize customer lifetime value through renewals, expansions, and new product adoption.
Achieve and exceed challenging revenue retention and expansion targets for your assigned customer portfolio.
Oversee critical customer relationships, acting as an escalation point and ensuring exceptional customer satisfaction and success.
Collaborate strategically with Sales to ensure seamless customer handoffs and identify new growth opportunities within existing accounts.
Partner closely with Product and Marketing teams to advocate for customer needs and align our offerings with evolving market demands.
Analyze performance data and metrics to identify trends, optimize team processes, and report on key outcomes to leadership.
Champion UpGuard’s vision and value proposition, ensuring it resonates deeply with our customer base.

Requirements

A proven track record of success in Account Management or Customer Success leadership roles, preferably within a fast-paced SaaS environment.
Demonstrable experience in driving revenue retention and expansion through strategic account growth initiatives.
Exceptional leadership abilities, with experience building, motivating, and developing high-performing teams.
Strong strategic thinking skills, capable of developing and executing plans that align with business objectives.
Outstanding communication, presentation, and negotiation skills, adept at influencing at all levels.
A deep understanding of the customer lifecycle and best practices for fostering long-term customer relationships.
Ability to thrive in a dynamic, rapidly evolving environment and adapt to new challenges with agility.

What You'll Gain

The opportunity to play a pivotal role in a company that is truly defining a new category in cybersecurity.
Significant autonomy to shape your team’s strategy and make a tangible impact on our global growth trajectory.
Access to the resources and support needed to innovate and deliver world-class technology at scale.
Work within a collaborative and forward-thinking culture that values your insights and contributions.
Immense professional growth opportunities as you contribute to an organization experiencing rapid expansion and transformation.
The flexibility and convenience of a fully remote, worldwide work environment.