Overview

Are you passionate about making IT straightforward and stress free for users everywhere? At GoTo, our Customer Care and Success team is reshaping how people interact with technology through smart automation and genuine human connection. We are looking for a Managed Services Field Engineer to join our fully remote team based in Brazil. This is an incredible chance to bring your technical expertise to a global stage, working from the comfort of your home while helping our customers get the absolute most out of our innovative software solutions.

Key Responsibilities

Your day to day will involve diving deep into complex technical challenges and providing top tier support. You will troubleshoot advanced system issues, guide clients through best practices, and collaborate closely with teammates to streamline support processes. By leveraging cutting edge AI driven tools, you will help make our customer service faster and smarter while ensuring every client feels heard and valued.

Requirements

To thrive in this role, you bring a solid background in IT support or managed services engineering. You excel at problem solving, possess stellar communication skills, and genuinely enjoy helping others succeed. A proactive mindset is essential here since you will often work independently in a remote environment. Comfort with modern collaboration tools and a strong desire to learn continuous technological advancements will set you up for massive success.

What You'll Gain

Joining GoTo means becoming part of a forward thinking culture that values flexibility, teamwork, and your personal well being. You will have the opportunity to work alongside talented professionals globally, expanding your technical skillset every single day. We empower you to do your best work while maintaining a healthy balance between your professional goals and personal life.