Are you someone who truly believes in making a difference for families navigating life's most sensitive moments? Perhaps you're looking for a role where your compassion and meticulous eye for detail can shine, helping people at critical junctures. At Genworth, we stand as experienced, caring allies for those on the aging journey. We provide essential guidance, products, and services that meet families exactly where they are. We pour our personal experiences as spouses, children, siblings, friends, and neighbors into serving millions of policyholders every single day. If you are ready to apply that same level of care in a dynamic, supportive environment, then we invite you to explore this opportunity.

Overview

Join Genworth as a Long Term Care Claims Representative specializing in Payment Servicing. In this fully remote, worldwide opportunity, you will play a vital role in ensuring policyholders receive accurate and timely payments for their long term care claims. This position is about more than just processing transactions; it is about upholding our promise to families and delivering peace of mind through precise financial support. Your work will directly reflect our core values: making it human and making it about others, as you support our mission to empower families with confidence.

Key Responsibilities

Review and process long term care claim payments, ensuring accuracy and adherence to policy terms.
Communicate clearly and empathetically with policyholders regarding payment status, claim details, and any related inquiries.
Investigate and resolve payment discrepancies, collaborating with internal teams as needed to ensure smooth operations.
Maintain thorough and accurate documentation of all payment activities and policyholder interactions.
Adhere to all regulatory guidelines and internal compliance procedures for claims processing.
Contribute to a positive and efficient team environment, always looking for ways to improve processes.

Requirements

A strong commitment to customer service with a demonstrated ability to show empathy and understanding.
Excellent attention to detail and a high level of accuracy in data entry and financial processing.
Exceptional verbal and written communication skills to interact effectively with policyholders and colleagues.
Proven problem-solving abilities to address and resolve payment-related issues promptly.
The capacity to work independently in a remote setting while remaining a collaborative team member.
Comfort with technology and the ability to quickly learn new systems and software.
A desire to work within a company that values diversity, inclusion, and community engagement.

What You'll Gain

The profound satisfaction of directly impacting families' lives by providing crucial financial support.
An inclusive work environment where your authentic self is valued and celebrated.
Opportunities for professional growth and development within a compassionate organization.
The chance to be part of a team dedicated to making a human difference and putting others first.
A flexible, fully remote work arrangement, allowing you to contribute from anywhere in the world.
Membership in a company that invests in its local communities through grants, sponsorships, and employee volunteerism.