Are you tired of dead-end tech jobs that offer zero room for growth? We get it. Our client, a forward-thinking Managed Service Provider supporting businesses across Australia, is building something special and they need an ambitious Level 2 Helpdesk Engineer to jump on board. This is a fully remote position open to talented tech professionals worldwide, meaning you can bring your A-game from your home office anywhere on the globe. If you love solving tricky problems, working with cutting-edge cloud tech, and collaborating with a team of seasoned engineers who actually care about your career development, keep reading because this might just be your next big career move.

Overview

Outsourced Staff is partnering with an elite MSP that believes IT should be stress-free, proactive, and tailored. As a Level 2 Helpdesk Engineer, you will dive straight into complex technical challenges, manage cloud environments, and help streamline operations for diverse clients. You are not just another ticket closer here. You are a valued team member poised to take on leadership tasks and work alongside senior engineers on high-impact projects.

Key Responsibilities

Execute and support Microsoft 365 migrations smoothly, handling mail and data transitions without a hitch.
Perform comprehensive file server migrations to modernize client infrastructure.
Troubleshoot and resolve escalated helpdesk tickets with speed and precision.
Collaborate closely with senior engineers on intricate networking and security tasks.
Deliver exceptional customer service by communicating proactively with clients to ensure minimal downtime.

Requirements

Strong hands-on experience working within a Managed Service Provider environment.
Proven expertise in managing Microsoft 365 and executing tenant-to-tenant or legacy migrations.
Deep understanding of file server migrations and cloud infrastructure setups.
Exceptional troubleshooting skills combined with a proactive attitude toward IT management.
Excellent communication skills in English, allowing you to build rapport with clients and teammates alike.

What You'll Gain

The freedom and flexibility of working 100 percent remotely from anywhere in the world.
Generous compensation that rewards your hard work and technical expertise.
Genuine pathways for career advancement alongside mentorship from senior engineers.
An engaging company culture that values your input and celebrates team wins.