Are you the kind of person who genuinely gets excited when a complex technical puzzle finally clicks into place? If you love combining high-end customer service with fast-paced financial technology, we have a spot for you. We are looking for someone who wants to step in as our Lead International Trading Support Analyst and take charge of front office operations on a global scale. This is a fully remote position that you can do from anywhere in the world, giving you the freedom to balance your work and life while making a massive impact in the FinTech space.
Overview
In this role, you will act as the ultimate go-to expert for SaaS operations and critical system issues. Your main mission is making sure international trading runs smoothly across APAC and EMEA markets. You will bridge the gap between our customers, our engineering groups, and our global support teammates in Dublin. Every single day brings fresh challenges, from investigating time-sensitive tickets to ensuring seamless handoffs as the sun travels across different time zones.
Key Responsibilities
- Troubleshoot and resolve urgent system issues raised by users with a strong focus on front office and international trading workflows.
- Collaborate closely with internal engineering departments and external partners to track bugs and push for fast fixes.
- Coordinate handoffs smoothly with our Dublin support hub to maintain continuous coverage throughout the global trading day.
- Deliver top-tier customer communication, keeping clients informed and confident during high-pressure situations.
Requirements
- Proven experience supporting trading platforms, financial software, or complex SaaS environments in a client-facing capacity.
- Solid understanding of international trading operations, particularly across the APAC and EMEA regions.
- Exceptional problem-solving skills with an ability to diagnose technical hurdles under tight deadlines.
- Outstanding written and verbal communication abilities for interacting with diverse stakeholders globally.
What You'll Gain
- The chance to shape the future of a rapidly growing global trading support organization.
- Complete location independence with our fully remote work model.
- Direct collaboration with sharp minds across engineering, product, and client success teams.
How to Apply
Click the apply button below to view the full job details and submit your application directly through the employer's official page.
