Transform the Future of Connected Care with Interra Health

Are you a strategic relationship builder with a passion for healthcare technology? Interra Health is seeking a dynamic Lead Account Manager to join our mission-driven, fast-growing team. Formed through the powerful merger of DoseSpot, Arrive Health, and pVerify, we are revolutionizing the prescription journey by enhancing transparency, reducing friction, and connecting providers and patients with critical pricing and eligibility insights. In this unique player-coach role, you will help shape the future of our scalable account management function while managing high-value portfolios at the intersection of software and healthcare. Best of all? This is a fully remote, worldwide opportunity, empowering you to make a global impact from wherever you work best.

Overview

As our Lead Account Manager, you will act as a strategic advisor and trusted partner to our key clients, ensuring high satisfaction, retention, and expansion across either our DoseSpot or pVerify business units. Balancing high-touch client engagement with internal leadership, you will help establish best practices, standardize account management processes, and guide us through an exciting period of unification and growth.

Key Responsibilities

Manage, nurture, and grow a portfolio of high-value healthcare technology accounts, serving as the primary point of contact.
Act as a player-coach by driving individual account strategy while helping build a consistent, scalable account management function across Interra Health.
Partner cross-functionally with Product, Customer Success, and Sales teams to align client needs with our evolving product roadmap.
Identify upsell and cross-sell opportunities, driving revenue growth and maximizing lifetime client value.
Advocate for clients internally while communicating value, ROI, and product updates effectively to client stakeholders.
Support the transition toward a unified Interra Health ecosystem by adopting and refining standard operating procedures.

Requirements

Proven experience (5+ years) in account management, customer success, or strategic relationship management within SaaS, healthcare tech, or health-adjacent industries.
Demonstrated success managing high-value portfolios and driving client retention, satisfaction, and revenue expansion.
Experience operating in a player-coach capacity, helping to build, scale, or optimize account management processes.
Exceptional communication, negotiation, and interpersonal skills, with the ability to influence C-suite and technical stakeholders.
Strong analytical mindset with proficiency in utilizing CRM tools and data to forecast and track account health.
A self-motivated, adaptable, and collaborative remote worker who thrives in a fast-paced, high-growth environment.

What You'll Gain

The opportunity to work at the cutting-edge intersection of healthcare and technology, directly improving patient access and affordability.
A remote-first, globally inclusive work culture that values autonomy, work-life balance, and professional growth.
Competitive compensation, comprehensive benefits, and the chance to shape the foundational processes of a newly unified industry leader.
Continuous learning and mentorship opportunities working alongside seasoned healthcare tech pioneers.