About the Role

If you love building genuine relationships and helping people unlock the full potential of technology, this might just be your next big career move. We are searching for a Key Account and Customer Success Manager to join Group GTI and look after our university partners across the APAC region, with a strong focus on Australia and New Zealand. This is a fully remote position that you can do from anywhere in the world, giving you the freedom to balance your work and life while making a real difference in higher education and student outcomes. You will work within our dedicated Educator Team, acting as the primary bridge between our innovative platform and the institutions using it every day.

Overview

As part of our global team, your primary mission is to ensure universities get massive value from the targetconnect platform. You will balance proactive relationship building with hands-on technical guidance, making sure our partners feel supported, heard, and set up for long-term success. It is a dynamic role that touches everything from everyday technical troubleshooting to strategic account growth.

Key Responsibilities

Act as the first line of technical support for targetconnect customers, diagnosing issues quickly and driving them to a timely resolution.
Manage a dedicated portfolio of university partners across the APAC region, delivering a high-touch, consultative support experience.
Lead comprehensive onboarding sessions and ongoing training to maximize platform adoption and student success.
Drive customer retention and growth by proactively identifying opportunities for partnership expansion.
Contribute to customer success and support initiatives across GTI's wider global customer base.

Requirements

Proven experience in customer success, key account management, or technical support, ideally within SaaS or higher education technology.
Exceptional communication skills with a natural ability to build trust and rapport with diverse stakeholders.
Strong technical aptitude and problem-solving abilities, with confidence in diagnosing software issues.
Self-motivated and adaptable, thriving in a fully remote and globally distributed team environment.

What You'll Gain

The freedom and flexibility of a fully remote role with a truly global reach.
The chance to work with prestigious universities and shape the future of student employability.
Continuous learning opportunities and professional growth within a supportive, collaborative team.