Imagine bringing your enthusiasm and voice to one of the world's most iconic luxury brands, helping shape how customers experience brilliance every single day. Here at Swarovski, we're on a journey of reinvention, and we believe bold ideas, creativity, and genuine human connection are at the heart of everything we do. We're searching for a bright, empathetic individual to join our team as a Junior Customer Service Specialist. This is your chance to step into a vibrant, global environment, working fully remotely from Poland, where your ability to connect with people and solve their queries will make a direct and sparkling impact on customer satisfaction. If you're ready to grow your skills and contribute to a legacy of timeless elegance, we'd love to hear from you.

Overview

We’re looking for a dedicated Junior Customer Service Specialist to join our Global Business Services team. This rewarding role offers an incredible opportunity to provide exceptional support to our valued customers worldwide. You'll be part of a diverse, international team that truly values collaboration and high-quality service, all while working remotely from Poland. You will have a chance to make a direct impact on customer satisfaction while developing valuable experience in an international environment. Please note, this is a fixed-term contract, running from October 14th, 2026, until February 28th, 2027.

Key Responsibilities

Respond to customer inquiries via various channels (phone, email, chat) with professionalism, empathy, and a solutions-oriented approach.
Provide accurate information about Swarovski products, services, and company policies, ensuring customers feel valued and informed.
Resolve customer issues, concerns, and complaints efficiently and effectively, aiming for first-contact resolution whenever possible.
Document all customer interactions thoroughly and accurately within our customer relationship management (CRM) systems.
Collaborate seamlessly with internal teams to escalate complex issues and ensure timely, satisfactory resolutions.
Utilize your multilingual capabilities to assist our diverse global customer base, providing support in various languages.
Contribute actively to a positive and supportive team environment, sharing insights and best practices.

Requirements

Excellent communication skills, both written and verbal, in English and at least one other major European language (e.g., German, French, Italian, Spanish, Polish).
A genuine passion for helping people and delivering outstanding customer experiences is essential.
Strong problem-solving abilities and keen attention to detail.
Comfortable navigating digital tools and customer relationship management (CRM) systems.
The ability to work effectively in a fully remote setting and demonstrate strong self-motivation.
Availability and commitment to the full fixed-term contract duration, from October 14th, 2026, until February 28th, 2027.
Must be located in Poland for remote work eligibility.

What You'll Gain

Valuable, hands-on experience working with a world-renowned luxury brand.
An unparalleled opportunity to develop your customer service, communication, and problem-solving skills in a dynamic global context.
Become part of a supportive, diverse, and inclusive international team.
The chance to make a direct and meaningful impact on customer satisfaction and brand perception.
A flexible, fully remote work environment (from Poland) that fosters autonomy and growth.