IT Operations Specialist

Ever wondered what it's like to be the backbone of a rapidly innovating healthcare AI company? At Abridge, we are revolutionizing clinical documentation, empowering doctors to truly connect with their patients. As our new IT Operations Specialist, you won't just keep the lights on; you'll ensure our global team has the seamless technical support and infrastructure to build the future of healthcare. This is a chance to play a crucial role in a mission-driven organization, no matter where you are in the world, as this is a fully remote opportunity.

Overview

Abridge was founded in 2018 with a powerful mission: to deepen understanding in healthcare. Our AI platform, purpose-built for medical conversations, boosts clinical documentation efficiency, allowing clinicians to focus on patients. We turn patient-clinician conversations into structured clinical notes in real-time, integrating deeply with EMRs. As pioneers in generative AI for healthcare, we are setting high industry standards for responsible AI deployment. This IT Operations Specialist position is critical for supporting our innovative, fast-growing team. You'll ensure our technology infrastructure is robust, secure, and always ready to power our global operations. This is a fully remote, worldwide opportunity, inviting talent from any location.

Key Responsibilities

Your daily contributions will include supporting our team and ensuring our systems run smoothly. Specifically, you will often find yourself:

Providing comprehensive technical support to our global, remote team, addressing hardware, software, and network issues promptly.
Managing and maintaining IT systems and infrastructure, ensuring optimal performance and security across all platforms.
Onboarding new team members by setting up their IT equipment, accounts, and access, ensuring a smooth start.
Implementing and enforcing IT policies and best practices to safeguard company data and systems.
Collaborating with various departments to understand their technical needs and deliver effective solutions.
Assisting in evaluating and deploying new technologies to enhance operational efficiency and team productivity.
Troubleshooting and resolving complex technical problems, documenting solutions for future reference.

Requirements

We are looking for someone with a solid foundation in IT operations, demonstrating the following:

Proven experience in an IT support or operations role, ideally within a fast-paced technology company.
Strong understanding of operating systems like macOS, Windows, and potentially Linux.
Familiarity with cloud-based productivity suites, such as Google Workspace or Microsoft 365.
Experience with network administration, including TCP/IP, DNS, and VPN.
Excellent problem-solving skills and the ability to diagnose and resolve technical issues efficiently.
A commitment to providing exceptional user support and a proactive approach to IT challenges.
Strong communication skills, both written and verbal, for technical and non-technical audiences.
Ability to work independently and collaboratively in a fully remote, global environment.

What You'll Gain

By becoming a part of the Abridge team, you'll find opportunities to:

Contribute to a mission-driven company that is genuinely transforming healthcare through AI.
Work with a diverse, brilliant team of MDs, AI scientists, PhDs, and engineers across the globe.
Grow your skills and career in a rapidly evolving, cutting-edge technology environment.
Enjoy the flexibility and autonomy of a fully remote work setup.
Be part of a pioneering team setting industry standards for responsible AI deployment.