Have you been searching for a remote career where your daily work truly helps people in need? At Mercy, we believe your job should be a calling. We are currently looking for a dedicated professional to join our team as an Insurance Services Representative. This is a fully remote opportunity open to candidates worldwide who meet our location guidelines, allowing you to bring your organizational talents and passion for healthcare administration right into your home office. You will play a crucial part in managing financial workflows and ensuring our patients and facilities remain supported every single day.

Overview

As an Insurance Services Representative at Mercy, you will take charge of collecting and resolving outstanding insurance receivables. Your daily focus will center on handling unpaid, denied, and underpaid claims with accuracy and speed. We need someone who can navigate high claim volumes without missing a beat while maintaining clear communication with payers and team members alike. Every task you perform aligns directly with our core mission, values, and exceptional service standards.

Key Responsibilities

Review, investigate, and resolve outstanding insurance receivables and complex claims.
Manage high volumes of unpaid, denied, and underpaid claims efficiently and accurately.
Communicate effectively with various insurance payers to secure proper claim resolution.
Execute daily duties in alignment with Mercy service standards and organizational values.

Requirements

To thrive in this role, you need a high school diploma or equivalent along with solid computer and keyboarding proficiency. While we welcome motivated learners, having prior experience with EPIC Resolute Hospital Billing or Ambulatory systems gives you a wonderful head start. Background in revenue cycle healthcare billing or insurance is also highly preferred. Basic familiarity with Microsoft Excel and Word will help you organize your daily tasks, and strong interpersonal communication skills ensure you succeed in every interaction.

What You'll Gain

Working with Mercy means you receive robust support from day one. Eligible team members enjoy comprehensive medical, dental, and vision coverage alongside generous paid time off. We also invest in your future through tuition support and matched retirement plans for those working thirty two or more hours. Join a community that values your well-being and professional growth.