Inbound Support Coordinator

Are you someone who thrives on helping others, solving puzzles, and ensuring everyone has a smooth experience? Imagine playing a crucial role in simplifying real estate transactions, making home buying and selling a truly satisfying journey for agents and clients alike. HomeLight, a leading force in real estate technology, is searching for a dedicated Inbound Support Coordinator to join our vibrant team remotely from the Philippines. If you're a highly organized problem-solver with a passion for excellent service, we'd love to connect with you. This is your chance to contribute to a company that's reshaping an entire industry, all from the comfort of your home.

Overview

HomeLight is at the forefront of real estate innovation, building the future of how homes are bought and sold. Our platform empowers top agents, lenders, and their clients with cutting edge technology, facilitating billions of dollars in residential real estate business each year. We believe every transaction should be simple, certain, and satisfying. As our Inbound Support Coordinator, you will be a vital link, directly assisting our agents and clients with their inquiries. This is a full time, permanent work from home position based in the Philippines, with working hours set from 9:00 AM to 5:00 PM US Pacific time.

Key Responsibilities

Proactively research and diagnose client and agent concerns by effectively utilizing HomeLight's HubSpot ticketing system.
Communicate clear, concise, and accurate solutions to users through various channels, ensuring their issues are resolved promptly.
Provide exceptional customer service, maintaining a positive and empathetic demeanor in all interactions.
Document all interactions and resolutions thoroughly within the CRM system, contributing to a comprehensive knowledge base.
Collaborate with internal teams to escalate complex issues and ensure a seamless support experience for all users.
Continuously learn and stay updated on HomeLight products, services, and evolving real estate processes.
Contribute to improving support processes and user satisfaction by identifying common issues and suggesting solutions.

Requirements

Based in the Philippines and available to work 9:00 AM to 5:00 PM US Pacific time.
A highly organized and efficient individual with a proven ability to multitask effectively.
Strong problem solving skills, capable of researching complex issues and articulating solutions clearly.
Excellent written and verbal communication skills in English, with a professional and friendly tone.
Proficiency in using ticketing systems or CRM software, experience with HubSpot is a plus.
A strong commitment to achieving goals in a timely manner and delivering outstanding client satisfaction.
Comfortable working independently in a remote environment while maintaining strong team collaboration.
A reliable internet connection and a dedicated home office setup conducive to productive work.

What You'll Gain

The opportunity to join a rapidly growing technology company that is disrupting the real estate industry.
Comprehensive training on our systems, products, and best practices to ensure your success.
A supportive and collaborative remote team culture focused on shared success and continuous improvement.
Valuable experience in customer support within a dynamic tech environment.
The chance to make a tangible impact on thousands of real estate transactions and user experiences.
Professional growth and development opportunities as you expand your skills and knowledge.