Ignite Your Career as a Hub Manager at Jaza Energy in Abuja!

Are you a dynamic leader with an entrepreneurial spirit, passionate about making a tangible impact in last-mile energy solutions? Jaza Energy, a pioneering company dedicated to building solar energy charging stations and renting batteries in off-grid communities, is seeking a driven Hub Manager to join our growing team in Abuja.

About Jaza Energy: Powering Communities, Empowering Lives

At Jaza Energy, we are more than just an energy company; we are a catalyst for change. By providing accessible and affordable solar energy solutions, we empower communities and create sustainable opportunities. Our mission is to bridge the energy gap in underserved areas, fostering growth and improving quality of life. As a Hub Manager, you'll be at the forefront of this mission, directly contributing to our expansion and success.

The Role: Drive Growth, Lead Teams, and Shape the Future

The Hub Manager position is a critical second layer of our front-line team, pivotal in successfully launching new Hubs/Shops and steering them towards profitability. This role demands an entrepreneurial mindset, a keen ability to innovate for successful Hub launches, and a commitment to upholding brilliant operational standards. You will be a beacon of leadership, guiding and developing our "Jaza stars" (front-line staff) through best practices that drive growth and ensure exceptional service.

Your leadership capabilities will shine as you recruit, train, and coach other Jaza stars within your cohort, fostering a high-performing and motivated team. You will directly own the Hub's growth trajectory, focusing on increasing active customer numbers, enhancing Hub profitability, and providing continuous coaching to our dedicated Jaza stars.

Key Responsibilities: Making an Impact Every Day

Customer Acquisition & Growth: Spearhead initiatives to expand our customer base, targeting an average of 130 active customers. This includes hands-on door-to-door sales alongside Jaza stars in your cohort.
Customer Retention & Revenue Growth: Proactively engage with churned customers to foster retention and drive revenue growth. Implement membership renewal strategies and encourage customer adaptation from pay-per-swap to memberships, aiming for an average of 1M monthly recurring revenue and >$2.8 ARPU.
Profitability Ownership: Take full ownership of Hub profitability, guiding Jaza stars on best practices for revenue optimization and balancing.
Inventory & Compliance: Ensure 100% compliance with metrics related to lost and missing battery packs. Oversee inventory management, including pack scanning schedules, tracking missing packs with customers, proper "Pack in, Pack out" processes, pack rotation, and timely reporting of defective or tampered packs.
Team Coaching & Development: Provide exceptional coaching to Jaza stars across various domains:
- Sales: Sharpening sales pitches, overcoming customer objections, closing sales, and ensuring accurate customer registration/signup.
- Customer Service: Educating customers on products and services, using appropriate language and tone, effectively answering questions, and promptly resolving or reporting complaints. Lead by example in embodying Jaza behaviors and complying with Standard Operating Procedures (SOPs).
- Inventory Management: Reinforcing proper procedures for pack handling, tracking, and reporting.
Operational Excellence & Reporting: Proactively identify and flag any dilemmas that could hinder Hub growth or reliable service to the regional coordinator.
Recruitment & Training: Own the entire recruitment process for Jaza stars, from advertisement and interviews to comprehensive training.
Strategic Participation: Actively participate in Hyper care meetings, presenting clear action plans for Hub growth, sharing progress feedback, and highlighting challenges.

Who We Are Looking For: Your Profile for Success

To thrive in this role, you should possess a compelling blend of academic achievement, practical experience, and a passion for our mission:

Education: A Bachelor's Degree or equivalent in Sales, Administration, Marketing, or a related discipline.
Experience: A minimum of 5 years of proven experience in Sales, Customer Relations, Entrepreneurship, or similar fields.
Leadership: Strong, demonstrated leadership capabilities with prior experience in leading, managing, or training a team.
Communication: Excellent communication and interpersonal skills, with the ability to collaborate effectively with individuals from diverse backgrounds.
Analytical Mindset: Data-driven with the ability to make analytical decisions that impact growth and profitability.
Mission-Driven: A genuine excitement for Jaza Energy's mission of increasing access to energy and employment, particularly for women.

Essential Skills:

Sales and Sales Management expertise.
Strong abilities in Customer Acquisition and Customer Retention.
Marketing acumen.
Proficiency in Stakeholder Management.
Exceptional Communication skills.

If you are ready to take on a challenging yet incredibly rewarding role, contribute to a sustainable future, and lead a dedicated team in Abuja, we encourage you to apply!