Head of GTM, Research Services | AI-Native Research

Company: Maze

Are you a visionary leader with a knack for making complex solutions feel intuitive and indispensable? Do you thrive on the challenge of bringing groundbreaking AI-powered research services to market, transforming how companies understand their users? If you're ready to shape the future of product development by democratizing user insights at lightning speed, then we have an extraordinary opportunity for you. Join Maze, the #1 user research platform, and lead our Go-to-Market strategy for an innovative suite of research services. This isn't just a job; it's a chance to build, scale, and impact product teams globally, helping them build the right products faster than ever before. We are searching for someone truly exceptional, ready to make a significant mark in an entirely remote role, welcoming applications from across the US and EU, and truly from anywhere globally if you possess the right skills and timezone alignment.

Overview

Maze is revolutionizing how companies build products. In today's fast-paced, AI-driven world, getting a product out there quickly is one thing, but deeply understanding user needs to build the right product? That's the real differentiator. We've built the #1 user research platform, making insights accessible, intuitive, and incredibly fast. Our AI capabilities automate mundane tasks and deepen the value of the insights themselves. We're growing rapidly across diverse sectors like B2B SaaS, e-Commerce, Financial Services, Retail, and Automotive. As our Head of GTM for Research Services, you will be the architect of our market entry and expansion for this critical new offering. You'll define our strategy, drive execution, and build the foundation for a service that empowers product teams worldwide to put user insights at the very core of every decision. This is a fully remote role, open to exceptional talent globally, with a strong preference for candidates based in the US or EU due to timezone alignment and market focus.

Key Responsibilities

Develop and Execute GTM Strategy: Architect and implement a comprehensive global go-to-market strategy for Maze's new AI-native research services, identifying target markets, customer segments, and optimal positioning.
Product-Market Fit & Voice of Customer: Work closely with product and engineering teams to ensure our services meet market needs, gathering continuous customer feedback and translating it into actionable product improvements and service iterations.
Sales Enablement & Partnership: Equip our sales and customer success teams with powerful narratives, tools, and training, ensuring they can effectively communicate the value proposition and drive adoption. Foster strategic partnerships that expand our reach and service offerings.
Revenue Growth & Performance: Own the revenue targets for Research Services, developing pricing strategies, forecasting models, and leading initiatives that accelerate growth and market penetration.
Marketing & Brand Awareness: Collaborate with the marketing team to craft compelling messaging, content, and campaigns that highlight the unique benefits of our AI-powered research services, building strong brand recognition.
Team Leadership & Development: Potentially build and mentor a high-performing team focused on GTM for services, fostering a culture of innovation, accountability, and customer obsession.

Requirements

A minimum of 8+ years of experience in go-to-market leadership roles, specifically within SaaS, research services, or a related field, with a strong track record of launching and scaling new offerings.
Demonstrable expertise in AI/ML technologies and their application in market research or user experience domains.
Deep understanding of the user research landscape, product development lifecycle, and the challenges faced by product teams today.
Proven ability to develop and execute complex GTM strategies, including market segmentation, pricing, positioning, and sales enablement.
Exceptional communication, presentation, and interpersonal skills, capable of influencing stakeholders at all levels.
A data-driven mindset, comfortable with analytics and using insights to inform strategic decisions.
Ability to thrive in a fast-paced, remote-first environment, demonstrating strong self-motivation and organizational skills.
Bachelor's degree in Business, Marketing, Computer Science, or a related field; an MBA is a plus.

What You'll Gain

Impact & Innovation: Play a pivotal role in shaping the future of user research with AI-native solutions at a company already recognized as the industry leader.
Growth & Autonomy: Join a fast-scaling company where your contributions directly influence our global success. Enjoy significant autonomy and the opportunity to build a new business line from the ground up.
Culture & Collaboration: Be part of a supportive, diverse, and remote-first team that values collaboration, continuous learning, and pushing the boundaries of what's possible.
Competitive Compensation: We offer a highly competitive salary, equity options, and a comprehensive benefits package designed to support your well-being and growth.
Global Opportunity: Work remotely from anywhere globally, with the flexibility to manage your own schedule and enjoy a healthy work-life balance.