Advance Your Career as Head, Network Operations & Service Delivery at Ntel Nigeria

Are you a seasoned telecommunications leader looking to shape the future of connectivity in Nigeria? Ntel, Nigeria’s most revolutionary 4G LTE Advanced telecommunications provider, is seeking a dynamic, strategic, and operations-focused professional to join our team as the Head, Network Operations & Service Delivery.

Ntel is committed to redefining the telecommunications landscape through innovation, leadership, and a steadfast focus on the customer experience. We provide superfast 4G LTE and high-speed internet to empower both individuals and enterprises. As a core member of the Chief Technology & Innovation Office (CTIO), you will play a pivotal role in ensuring our technology infrastructure remains robust, efficient, and forward-thinking.

The Role

In this high-impact role, you will lead the operational management and service delivery governance of Ntel’s technology stack. You will bridge the gap between complex engineering projects and business-as-usual operations, ensuring that every deployment is reliable, scalable, and customer-centric.

Key Responsibilities

Strategic Operations: Lead the Network Operations Centre (NOC) and ensure proactive monitoring of network health and performance.
Governance & Compliance: Establish standard operating procedures (SOPs) and robust service management frameworks, including Incident, Problem, and Change Management.
Service Assurance: Monitor end-to-end service quality and ensure adherence to Service Level Agreements (SLAs) across the board.
Technology Mobilisation: Spearhead the TMO to facilitate seamless transitions from project implementation to operational support.
Leadership: Mentor and develop a high-performing team, fostering a culture of accountability, innovation, and operational excellence.
Vendor Management: Oversee relationships with technology partners and service providers to ensure optimal performance and compliance.

Who We Are Looking For

We are seeking a candidate with a strong technical background and a proven track record in high-stakes operational environments:

Education: Bachelor’s Degree in Electrical/Electronics Engineering, Telecommunications Engineering, Computer Science, or a related field (Master’s Degree is an advantage).
Experience: Minimum of 8–10 years in telecommunications operations or managed services, with at least 3 years in a leadership position.
Technical Expertise: Deep understanding of mobile, fixed, and enterprise telecom operations in multi-vendor environments.
Leadership Skills: Proven ability to drive cross-functional collaboration and lead large-scale operational improvement programmes.