If you thrive on keeping regulated systems running smoothly and care about precision, this role might be your ideal next step. CAI is looking for a GxP Systems and Support Administrator to join our international crew. We support life sciences companies operating in high-stakes environments where reliability counts for everything. In this seat, you will support critical digital tools that help bring vital therapies to the world, all while working entirely from your own space.

Overview

Founded in 1996, CAI has grown to an elite team of roughly 800 professionals across the globe. We help mission-critical organizations build operational readiness, master complex regulations, and maintain peak performance. As our GxP Systems and Support Administrator, you will stand at the intersection of regulatory compliance and day-to-day IT operations. This is a fully remote, worldwide opportunity that gives you the freedom to work from anywhere while collaborating with peers around the world.

Key Responsibilities

Your day will involve a healthy balance of hands-on technical problem-solving and quality compliance. Here is what your typical work looks like.

Administer, monitor, and maintain validated GxP systems to guarantee continuous availability and regulatory compliance
Deliver tier-two and tier-three user support while resolving incidents swiftly within established service targets
Coordinate with quality assurance, validation leads, and engineering teams during scheduled patches, upgrades, and system audits
Manage user accounts, security roles, access permissions, and periodic audit trail reviews in strict alignment with data integrity policies
Draft, update, and maintain technical documentation, standard operating procedures, and change control tickets
Investigate system deviations, uncover root causes, and execute corrective and preventive actions

Requirements

We are seeking someone who brings both strong technical competence and a natural respect for compliance standards.

Proven experience supporting computerized systems in GxP, pharmaceutical, or biotechnology settings
Working knowledge of FDA 21 CFR Part 11, EU Annex 11, and core data integrity principles
Solid grasp of IT service management practices including incident, change, and release management
Comfortable troubleshooting complex software issues and communicating solutions clearly to non-technical stakeholders
Capability to work independently, manage your own schedule, and coordinate effectively across international time zones
A meticulous eye for detail and an unwavering commitment to quality

What You'll Gain

We believe in building an environment where talented people do their best work without unnecessary friction.

The autonomy and balance that comes with a 100% remote, global workplace
Direct exposure to pioneering life sciences projects alongside top-tier industry veterans
A culture rooted in genuine values where people look out for one another and act with integrity
Continuous learning opportunities to expand your technical and regulatory career path