GUIDE Program Coordinator

Are you someone who genuinely enjoys helping others find their way through new challenges, always with a clear head and a kind heart? Ceresti Health is searching for a compassionate and incredibly organized individual to join our team as a GUIDE Program Coordinator. This isn't just about managing tasks; it's about being the essential link for families beginning a journey that could profoundly change their caregiving experience, offering them confidence and crucial support right from the start.

Overview

Caregivers of people living with dementia frequently face immense emotional strain and a real lack of support. Ceresti’s GUIDE program is designed to fill this critical gap, providing personalized coaching, expert care coordination, detailed care planning, and vital respite care. Eligible families receive these transformative resources at absolutely no cost. As our Program Coordinator, you will play a pivotal role, ensuring that every patient and their dedicated caregiver moves through our onboarding process feeling clear, cared for, and completely confident. This is a fully remote opportunity, open to talented individuals worldwide, allowing you to make a meaningful difference from wherever you are.

Key Responsibilities

Serve as the primary point of contact, seamlessly connecting initial enrollment with active program engagement for families.
Guide caregivers and patients through the entire GUIDE application process with empathy and clear communication.
Ensure a smooth and supportive transition for all participants, making their initial steps into the program effortless.
Monitor assessments and track progress meticulously, ensuring all steps are completed accurately and on time.
Coordinate various care components, including scheduling and resource allocation, to meet family needs effectively.
Prepare families thoroughly for their personalized care journey, setting clear expectations and providing essential information.
Maintain detailed records and documentation, upholding the highest standards of data integrity and privacy.
Act as an advocate for families, ensuring their voices are heard and their needs are addressed throughout onboarding.

Requirements

Demonstrated empathy and a genuine desire to support individuals and families navigating challenging health journeys.
Exceptional organizational skills and meticulous attention to detail, crucial for managing complex processes.
Proven ability to thrive in a fast paced, dynamic environment, handling multiple priorities with grace.
Strong verbal and written communication skills, capable of conveying complex information clearly and compassionately.
A mission driven approach to work, aligning with Ceresti Health's commitment to caregiver support.
Proficiency with digital tools and systems for tracking, communication, and documentation.
Previous experience in a coordinator role, customer support, or healthcare administration is beneficial but not strictly required for the right candidate.

What You'll Gain

The profound satisfaction of making a tangible difference in the lives of caregivers and their families.
An opportunity to work with a dedicated, compassionate, and innovative team committed to a vital mission.
Experience in a rapidly evolving healthcare technology company, shaping the future of caregiver support.
Professional growth in a fully remote, flexible work environment that values autonomy and impact.
A chance to contribute to a program that truly transforms caregiving experiences globally.