About the Role

Are you ready to shape the future of banking from the comfort of your home? At BBVA, we believe that true innovation starts with passionate people. We are looking for a dynamic Gestor Remoto to join our global family and help us redefine how we connect with millions of clients worldwide. This is a fully remote position open to candidates anywhere in the world, giving you the chance to grow your career with a financial powerhouse boasting over 160 years of history.

Overview

As a Gestor Remoto, you will become a trusted advisor for our valued clients. You will handle inbound and outbound interactions, transforming standard customer service moments into meaningful connections. By combining top tier support with smart cross selling, you will help our customers achieve their financial goals while driving business growth for one of the most respected banks on the planet.

Key Responsibilities

Manage incoming calls and digital interactions from designated customer segments, expertly resolving inquiries, service requests, and claims.
Deliver a deeply personalized, dedicated remote experience that consistently drives high customer satisfaction scores.
Handle everyday banking servicing needs while proactively spotting opportunities to introduce relevant financial products.
Analyze individual customer needs to provide expert advice and tailor solutions that add genuine value.
Collaborate with diverse multidisciplinary teams to ensure seamless service delivery.

Requirements

A strong customer first mindset with proven experience in remote support, sales, or customer relationship management.
Excellent communication skills and the ability to listen, understand, and anticipate client needs.
Comfort working with digital tools and banking platforms to resolve queries efficiently.
Self motivated, adaptable, and comfortable thriving in a flexible, remote work environment.

What You'll Gain

An indefinite regular contract offering long term stability with a global employer.
The chance to work alongside a diverse team of finance experts, technologists, and innovators.
Continuous learning opportunities to fast track your professional development.
The ultimate flexibility of working fully remotely from anywhere in the world.