Founding Forward Deployed Engineer

Imagine stepping into a pivotal role at a rapidly accelerating, Y Combinator-backed startup, poised to revolutionize a multi-trillion-dollar industry still operating on outdated systems. Clera is building cutting-edge AI agents to transform short-haul trucking and industrial logistics, a massive market hungry for innovation. We're not just growing; our US customer base is rapidly expanding, and our revenue is climbing impressively month after month. Now, we're searching for our very first technical hire on the ground in the US, a Founding Forward Deployed Engineer, who will own the entire technical journey for our US customers from day one. This isn't just a job; it's a chance to be deeply embedded, solving real-world problems and shaping the future of a company.

Overview

This is a high-impact, front-line position where engineering prowess meets customer success and product development. You will become the technical face of Clera for our US customers, working directly with their operations, tackling complex challenges, and providing crucial feedback to our core product team. We are building sophisticated AI agents for the short-haul trucking and industrial logistics space, a huge market largely dependent on manual planning and spreadsheets. This role is fully remote and open to exceptional talent from anywhere in the world, giving you the flexibility to make an impact from your ideal workspace.

Key Responsibilities

Take full ownership of technical deployments for US customers, guiding them from initial onboarding through to long-term operational success.
Seamlessly integrate Clera's AI scheduling platform with various customer systems, including existing job management tools, GPS devices, and critical operational workflows.
Serve as the primary technical point of contact for US customers, expertly diagnosing issues and implementing rapid, effective solutions.
Collaborate closely with our product and engineering teams, translating valuable customer feedback and operational insights into actionable product improvements and new features.

Requirements

Strong background in software engineering, ideally with experience in a customer-facing technical role (e.g., Solutions Engineer, Sales Engineer, or similar).
Demonstrable experience integrating complex software platforms with diverse external systems and APIs.
Excellent problem-solving skills, with a proven ability to diagnose technical issues quickly and provide robust solutions.
Exceptional communication and interpersonal skills, capable of building strong relationships with customers and translating technical concepts clearly to non-technical audiences.
A proactive, ownership-driven mindset, comfortable working autonomously and taking initiative in a fast-paced startup environment.
Familiarity with data analysis and the ability to work with various data formats common in logistics (e.g., CSV, JSON, database queries).
Experience or strong interest in the logistics, supply chain, or industrial sectors is a significant plus.

What You'll Gain

The opportunity to be the first technical hire in a critical market, directly shaping the company's trajectory and customer success.
Significant ownership and autonomy in a high-impact role at the intersection of cutting-edge AI, engineering, and customer strategy.
Direct exposure to a rapidly growing, Y Combinator-backed startup with strong revenue growth and a clear product vision.
A chance to work on challenging, real-world problems in a massive, underserved industry, seeing the tangible impact of your work daily.
Exceptional career growth potential as the company scales, with opportunities to build and lead future teams.
A truly remote work environment, offering flexibility and work-life balance.