Forward Deployment Engineer, AI - US Remote

Ever wonder what it takes to truly revolutionize healthcare communication? At PerfectServe, we're not just imagining it; we're building it. Our new Forward Deployment Engineer for AI is a critical piece of that future. This isn't just another tech job. It's a profound opportunity to apply cutting-edge artificial intelligence directly to real-world clinical challenges, making a tangible difference in how care teams connect and patients receive timely attention. If you're passionate about leveraging AI to create impactful solutions and thrive in a dynamic, customer-facing environment, we invite you to join our mission.

Overview

PerfectServe stands as a leading innovator in clinical communication and physician scheduling solutions within the health IT landscape. Founded in 1997, our company has experienced remarkable growth, significantly accelerating after key acquisitions in 2019. Today, we boast a team of over 400 dedicated employees, serving more than 30,000 customers spanning medical practices, hospitals, and health systems, and generating over $100 million in annual revenue.

Our core mission is clear: accelerate speed to care. We achieve this by optimizing provider schedules and meticulously routing communications including messages, pages, calls, and alerts to the right person at the precise moment across any care setting. By facilitating real-time information sharing, crafting superior schedules, and automating crucial clinical workflows, we empower our customers to advance patient care and enhance the well-being of their invaluable clinicians. Esteemed analyst firms like Gartner® and KLAS Research consistently validate our groundbreaking approach. In 2026, PerfectServe was recognized as highest in execution and furthest in vision in the Gartner Magic Quadrant™ for Clinical Communication and Collaboration, solidifying our position as the clear segment leader. PerfectServe also received significant accolades from KLAS. This particular role is fully remote, welcoming talented individuals from anywhere in the world who are eager to make an impact with our US-based teams and customers.

Key Responsibilities

Lead the deployment and integration of PerfectServe's AI solutions into diverse healthcare environments, working directly with our valued customers.
Collaborate closely with product and engineering teams, providing invaluable field insights to inform future AI development and product roadmap.
Serve as a primary technical contact for customers during the pilot, deployment, and initial adoption phases of AI-driven features.
Troubleshoot complex technical issues related to AI model performance, data integration, and system compatibility in a production setting.
Develop and deliver technical training and documentation for customers and internal teams, ensuring successful adoption and utilization of AI products.
Analyze customer feedback and operational data to identify opportunities for optimization and enhancement of AI solutions.
Act as a subject matter expert on AI applications within healthcare, guiding customers and internal stakeholders on best practices and potential use cases.
Contribute to the continuous improvement of deployment processes, tools, and methodologies.

Requirements

A Bachelor's degree in Computer Science, Engineering, or a related technical field is essential.
Over 4 years of experience in a customer-facing technical role, such as Solutions Architect, Field Engineer, or Forward Deployment Engineer, specifically with AI/ML products.
Strong proficiency in programming languages like Python, crucial for scripting, data manipulation, and API integration.
Demonstrable experience with cloud platforms such as AWS, Azure, or Google Cloud Platform, including deploying and managing AI/ML workloads.
Solid understanding of machine learning concepts, models, and MLOps principles.
Excellent problem-solving skills, with a proven ability to diagnose and resolve complex technical challenges in real-time.
Outstanding communication, presentation, and interpersonal skills, capable of explaining intricate technical concepts to both technical and non-technical audiences.
Prior experience in the healthcare IT industry or with clinical workflows is highly advantageous.
Ability to work independently, manage multiple priorities, and thrive in a fast-paced, remote work environment.
Familiarity with RESTful APIs, data integration techniques, and database technologies.

What You'll Gain

Be at the forefront of AI innovation in healthcare, directly impacting patient care and clinician well-being.
Work with a purpose-driven company recognized as a leader by top industry analysts.
Enjoy a fully remote work model, offering flexibility and work-life balance.
Opportunities for continuous learning and professional growth in a rapidly evolving field.
A collaborative and supportive team environment where your contributions are highly valued.
Competitive compensation and a comprehensive benefits package designed to support your overall well-being.