(Fluent English & French) Customer Support Consultant, Hospitality

Hey there! Are you a natural at making people feel heard and valued, especially when it comes to travel or hospitality experiences? Do you love connecting with others in both English and French, enjoying the flexibility of working from anywhere in the world? We're SupportYourApp, a leading global intelligent support provider, and we're on the hunt for a fantastic Customer Support Consultant to join our vibrant team. Imagine partnering with top tech companies and industry giants, all while bringing your best self to work from your comfortable home office. This is your chance to shine, making a real impact on guest experiences every single day.

Who We Are

SupportYourApp stands as a global leader in Intelligent Support-as-a-Service, a partner to innovative tech companies and industry leaders like MasterCard, Calm, and MacPaw across more than 30 countries. Since 2010, we've delivered secure customer and technical support, operating globally and assisting clients in over 60 languages across diverse industries. What if you could be part of a community supporting the world’s leading SaaS, software, or hardware solutions? Join us as a Customer Support Consultant today! You will thrive in a multicultural and multilingual environment while enjoying the comfort of your home office. Unlock your full potential by mastering new skills and achieving challenging goals, all within our 'People First' management approach. Excited? Let’s explore what this role entails.

Key Responsibilities

Deliver truly exceptional customer support through phone calls, live chats, and emails.
Master daily guest interactions, ensuring every guest enjoys a wonderfully smooth experience.
Uphold the operational excellence of our guest services, consistently maintaining very high levels of guest satisfaction.
Handle all guest communication throughout the day, making sure responses are always timely, professional, and consistent across various platforms.
Actively monitor and respond to messages during crucial hours.

Requirements

You must be fully fluent in both English and French, both written and spoken. This is crucial for seamless communication with our diverse clientele.
Demonstrable experience in a customer support role, ideally within the hospitality or travel industry.
Exceptional communication skills, showing empathy and patience in every interaction.
A true problem-solver, ready to tackle challenges with a positive, proactive attitude.
Comfortable working independently in a fully remote, home office setting.
Tech-savvy with a good grasp of various communication tools and platforms.
A reliable internet connection and a dedicated workspace.

What You'll Gain

Work from Anywhere: Embrace a fully remote, worldwide opportunity that seamlessly fits your lifestyle.
Grow Your Career: Sharpen your skills and achieve ambitious goals within a supportive “People First” management culture that values your development.
Global Impact: Be part of a diverse, multicultural, and multilingual environment, supporting leading tech companies globally.
Empowerment: Join an innovative leader in Intelligent Support-as-a-Service, contributing to secure and outstanding customer experiences daily.