Overview
Are you fascinated by how artificial intelligence can completely reshape how companies handle customer service? SupportYourApp is expanding, and we want a talented CX Operations Consultant to join our global community. You will be helping top tier tech businesses modernize their support operations through smart automation and cutting edge AI tools. This fully remote position allows you to work from anywhere in the world, with a strong preference for candidates based in Kazakhstan who possess fluent English skills.
Key Responsibilities
- Evaluate existing customer support platforms like Zendesk, Freshdesk, and Intercom to measure automation and AI maturity.
- Build comprehensive AI readiness assessments highlighting current gaps and future visions.
- Design clear roadmaps guiding clients toward seamless technological integration.
- Transform standard business processes into intelligent, automated workflows.
Requirements
- Proven experience in customer experience operations or consulting.
- Deep familiarity with major support ticketing platforms and modern AI integrations.
- Exceptional analytical skills combined with a passion for emerging technology.
- Fluent English proficiency for seamless daily communication with global clients.
What You'll Gain
- The chance to work with industry leaders like MasterCard, Calm, and MacPaw.
- A supportive international community of over 1500 professionals.
- Full remote flexibility allowing you to balance work and life on your own terms.
- Continuous learning opportunities in the fast growing field of AI powered customer support.
How to Apply
Click the apply button below to view the full job details and submit your application directly through the employer's official page.
