Event Travel Manager

Imagine orchestrating seamless travel experiences for major events, ensuring every journey is perfect from start to finish. At TripActions, we are on the hunt for a brilliant Event Travel Manager who thrives on turning complex logistics into effortless reality for our key clients worldwide. This isn't just about booking flights and hotels; it's about building strong relationships, offering unparalleled support, and driving success for high profile events, all from the comfort of your remote workspace, anywhere in the world. If you are passionate about travel, deeply client focused, and ready to make a significant impact, we invite you to join our dynamic team.

Overview

As our Event Travel Manager, you will provide the highest possible level of event travel management to our most important clients, working closely with our General Manager, Global Head of Event Travel, and Team Leads. You will become a crucial point of contact, developing strong relationships across all areas of Navan by sharing your best in class market knowledge of Event Travel. This ensures you consistently support our clients’ key objectives in arranging their important events. Your role is also pivotal in maximizing revenue generation for Navan Event Travel, all while guaranteeing a significant return on investment for every client. This is a fully remote, worldwide opportunity, offering flexibility and global reach.

Key Responsibilities

Act as a primary client liaison for our Event Travel Department, advancing the vision and goals of Navan by delivering outstanding support across the US and globally.
Provide best in class, personalized travel assistance to our travelers, helping them resolve issues before, during, and after their journeys. This often includes managing basic cancellations, changes, and updates for hotel, flight, car, and rail bookings.
Supply accurate and detailed fare information for all travel bookings, including hotel, flight, car, and rail, whenever needed.
Collaborate closely with client contacts to thoroughly understand and meet their specific program objectives and outcomes.
Identify the critical success measures for each client, ensuring our event travel solutions are perfectly aligned with their desired results.

Requirements

Proven experience in event travel management, specifically handling key clients and large scale events.
Exceptional client relationship building skills, with a track record of providing outstanding customer service.
Strong problem solving abilities and a proactive approach to issue resolution.
Deep understanding of travel booking processes for flights, hotels, car rentals, and rail services.
Excellent communication skills, both written and verbal, enabling clear and effective interactions with clients and internal teams.
Meticulous attention to detail and strong organizational capabilities.
Ability to work independently and effectively in a fully remote, fast paced environment.
A passion for travel and a dedication to creating memorable, seamless experiences.

What You'll Gain

Opportunity to shape the future of global event travel at a leading travel technology company.
Direct impact on high profile client success and satisfaction.
Collaborate with a supportive and innovative team that values your expertise.
Significant professional growth and development within a rapidly expanding industry.
The flexibility and autonomy of a fully remote role, working from anywhere in the world.