Epic Ascent Supervisor (Remote, Remote, US)

Imagine a job that lets you shape unforgettable experiences for guests at the world's most stunning resorts, all from the comfort of your home, anywhere across the globe. Vail Resorts is on a mission to create an Experience of a Lifetime for everyone, from our dedicated team members to our cherished guests. We are searching for a dynamic and inspiring leader to guide our Epic Ascent Concierge team, ensuring every interaction feels truly special. If you thrive on connecting people with premium adventures and leading with passion, this is your chance to make a significant impact within a company that truly values innovation and exceptional service.

Overview

As an Epic Ascent Supervisor, you will provide essential frontline leadership for our Epic Ascent Concierge team. This vital role supports the Epic Ascent Manager through diligent daily operational oversight, impactful coaching, and flawless service execution. Your efforts will directly ensure guests receive exceptional experiences for Ski & Snowboard School private lessons, unique specialty products, and our finest resort offerings. You will achieve this through effective team support, seamless operational coordination, and outstanding guest service delivery. This is a fully remote opportunity, open to candidates residing anywhere in the world who are able to work US hours. Please note that this is a seasonal position, with applications accepted until December 15th or until filled.

Key Responsibilities

Provide daily operational leadership and guidance to the Epic Ascent Concierge team, fostering a supportive and high-performing environment.
Actively coach team members on best practices for guest interaction, product knowledge, and service recovery, ensuring continuous improvement.
Coordinate closely with Ski & Snowboard School, Product Sales, and other resort departments to streamline operations and enhance guest journeys.
Monitor service execution, proactively identifying and addressing opportunities to elevate the premium guest experience.
Handle escalated guest inquiries and complex situations with professionalism and empathy, resolving issues effectively.
Contribute to the development and implementation of training materials and service standards for the Epic Ascent team.
Support the Epic Ascent Manager in achieving departmental goals and objectives.

Requirements

Proven experience in a leadership or supervisory role, preferably within customer service, hospitality, or a related field.
A strong passion for delivering exceptional guest experiences and a deep understanding of premium service standards.
Excellent communication skills, both verbal and written, with the ability to articulate clearly and concisely.
Demonstrated ability to coach, mentor, and motivate a team in a remote work environment.
Exceptional organizational and problem solving abilities, with keen attention to detail.
Comfortable with technology and proficient in using various communication and operational software.
Ability to work independently and collaboratively, adapting to changing priorities in a dynamic seasonal environment.

What You'll Gain

The chance to lead and inspire a dedicated team within a world renowned company, Vail Resorts.
Opportunity to significantly impact guest experiences at premier mountain destinations.
A flexible, fully remote work environment, offering the freedom to work from almost anywhere globally.
Professional growth and development opportunities, allowing you to pursue your fullest potential.
A supportive culture that values innovation, leadership, and the Experience of a Lifetime for every employee.