Enterprise Implementation Consultant - WFM, Inventory, Back-Office

At Fourth, we sit at the forefront of innovation as the largest and fastest-growing end-to-end technology platform dedicated to the restaurant and hospitality sectors globally. We empower complex, multi-location operators with robust workforce management, inventory, and back-office solutions specifically engineered for scale. As our customer base continues to expand and our deployments grow ever more intricate, we are actively seeking a highly skilled Implementation Consultant to guide our clients through the entire journey of Workforce Management and Back Office implementations, from initial discovery all the way to successful go-live. This is a critical customer-facing, delivery-focused individual contributor role within our dynamic Professional Services organization, and it's a fantastic opportunity to make a tangible impact from anywhere in the world, as this is a fully remote position.

The Opportunity

Imagine being at the heart of transforming how the hospitality and restaurant industry operates. Fourth, as the global leader in end-to-end management technology, helps complex, multi-location businesses thrive with powerful workforce management, inventory, and back-office solutions. We are growing fast, and that means we need exceptional talent to join our team. We're looking for a sharp, customer-focused Enterprise Implementation Consultant who can expertly guide our clients through successful deployments of our cutting-edge solutions. This isn't just about setting up software; it's about enabling businesses worldwide to achieve new levels of efficiency and scale, all from the comfort of your remote workspace, no matter where you are in the world.

Key Responsibilities

Own the full implementation lifecycle of Fourth’s Workforce Management and Back Office solutions across diverse hospitality and retail environments.
Lead engaging customer discovery sessions to thoroughly understand their unique operational requirements and business processes.
Translate complex operational needs into precise system configurations and integration specifications.
Work collaboratively with customers, internal Project Managers, and various technical teams to ensure seamless coordination and execution.
Drive successful go-live outcomes, ensuring customer satisfaction and adoption of the Fourth platform.
Focus exclusively on implementation execution, without ongoing account management or post-go-live support responsibilities.

What We're Looking For

Demonstrable experience as an Implementation Consultant, specifically within Workforce Management (WFM) and/or Back-Office solutions.
A strong understanding of the hospitality or retail industry's operational challenges and workflows.
Exceptional customer-facing communication, presentation, and interpersonal skills.
A proven ability to translate intricate business requirements into practical and effective system configurations.
Experience navigating complex SaaS implementation projects with multiple stakeholders.
Strong problem-solving abilities and a keen eye for detail.
Self-motivated, proactive, and capable of managing multiple priorities in a fast-paced environment.

What You'll Gain

The chance to lead impactful projects at a global leader in hospitality technology.
Influence operational excellence for some of the biggest names in the restaurant and hospitality sectors.
Work with innovative, cutting-edge software solutions designed for enterprise scale.
Enjoy the flexibility and autonomy of a fully remote, worldwide work environment.
Opportunities for continuous learning, professional development, and career advancement within a rapidly growing company.
Become part of a supportive, collaborative team culture that values expertise and customer success.