Overview

If you love open source tech and genuinely care about helping enterprise clients thrive, Canonical has an incredible role waiting for you. Canonical built Ubuntu, the backbone of modern cloud computing, machine learning, and IoT innovation. Today, the organization is expanding its strategic Customer Success department to ensure major international clients get immense value from their technology investments. You will join a fully remote, globally distributed crew spanning more than 75 countries, working from anywhere in the world while collaborating with some of the sharpest minds in software.

Key Responsibilities

As an Enterprise Customer Success Manager, your day to day involves building deep relationships, guiding adoption, and championing customer needs across internal engineering and product teams. You will drive success through the following core activities

Partner directly with technical and business leaders at top global enterprises to understand their strategic roadmaps
Guide customers through the adoption of Ubuntu and Canonical enterprise solutions, ensuring fast time to value
Identify potential risks early and craft proactive mitigation strategies to minimize churn
Uncover opportunities for account expansion and work closely with commercial sales executives
Serve as an internal voice of the customer, sharing direct feedback with product managers and engineers
Lead regular business reviews and monitor key health metrics across your portfolio

Requirements

We are searching for someone who blends technical credibility with natural relationship building skills. Candidates who excel in this position typically bring the following qualities

Solid experience managing enterprise customer relationships within a high growth software or cloud environment
Comfortable discussing infrastructure topics like Linux, open source ecosystems, public cloud, or containerization
Proven track record of driving software adoption, client retention, and account growth
Exceptional communication skills in English, both in written proposals and live presentations
A self directed work style with the discipline needed to excel in an asynchronous remote environment
Willingness to travel internationally two to four times each year for team alignment events

What You'll Gain

Canonical is a profitable, founder led organization that has pioneered distributed work for nearly two decades. In this role, you will enjoy true geographical flexibility, allowing you to work from your home country without worrying about a commute. You will also get the chance to meet your colleagues in person at global company summits held in exciting cities multiple times a year. On top of that, you will work directly with leading technology brands while mastering cutting edge open source infrastructure.