Enterprise Customer Success Manager

Ever wondered what it's like to be the true champion for a company's most important customers? At Samsara, our Enterprise Customer Success Managers are exactly that. You will join a dynamic team, building deep, lasting relationships with our top-tier clients right after the initial setup phase. This isn't just about problem solving; it's about proactively guiding these pivotal organizations to unlock the full potential of Samsara's innovative Connected Operations Cloud, driving real, measurable impact on their safety, efficiency, and sustainability. If you thrive on partnership, strategic thinking, and making a tangible difference for industry leaders, this remote, global opportunity might be your next exciting chapter.

Overview

Samsara (NYSE: IOT) stands as the pioneer of the Connected Operations™ Cloud, a transformative platform empowering organizations reliant on physical operations. We enable them to harness crucial Internet of Things (IoT) data, translating it into actionable insights that vastly improve their daily functions. Our mission impacts over 40% of global GDP, supporting foundational industries such as agriculture, construction, field services, transportation, and manufacturing. These sectors form the infrastructure of our planet, and we are dedicated to digitally transforming their operations at scale.

Working at Samsara means you will actively shape the future of physical operations, contributing to an exciting range of product solutions. These include Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you will discover both the autonomy and strong support needed to make a significant impact, building for the long term. This role is a fully remote position, open to exceptional candidates worldwide.

Key Responsibilities

Develop and maintain strong, strategic relationships with Samsara's most critical Enterprise accounts, acting as their trusted advisor post-implementation.
Drive comprehensive adoption and utilization of the Connected Operations Cloud across customer organizations, ensuring they achieve maximum value from our solutions.
Proactively identify and mitigate risks to customer health, working collaboratively with internal teams to address challenges and ensure ongoing success.
Lead business reviews, presenting performance metrics, product roadmaps, and strategic recommendations to executive stakeholders.
Collaborate with sales teams on renewal strategies and identify expansion opportunities within your portfolio, contributing to long-term account growth.
Act as the voice of the customer internally, providing valuable feedback to product, engineering, and sales teams to inform future development and strategy.
Champion the success stories of your customers, illustrating the measurable impact Samsara brings to their safety, efficiency, and sustainability goals.

Requirements

Significant experience in a Customer Success, Account Management, or equivalent role, specifically managing large Enterprise accounts in a B2B SaaS environment.
Demonstrated ability to build and maintain executive-level relationships, understanding complex business challenges and translating them into tangible solutions.
Strong analytical skills with the capacity to interpret data, identify trends, and present compelling value propositions to customers.
Proven track record of driving product adoption, managing renewals, and identifying expansion opportunities within a customer base.
Excellent communication, presentation, and interpersonal skills, capable of engaging diverse audiences effectively.
Experience working with IoT, telematics, supply chain, or operational technology solutions is a significant plus.
Comfortable working autonomously in a fast-paced, remote environment, managing multiple priorities and stakeholders.
A Bachelor's degree or equivalent practical experience is generally expected.

What You'll Gain

The chance to make a substantial impact at a high-growth, recently public company that is transforming global physical operations.
Work with an innovative product suite that includes cutting-edge solutions like Video-Based Safety and Vehicle Telematics.
Opportunities for professional development and career advancement within a supportive and collaborative global team.
A competitive compensation package and comprehensive benefits, reflecting your expertise and contribution.
Be part of a mission driven organization that truly helps improve the safety, efficiency, and sustainability of the world's most critical industries.