Ubuntu powers an enormous portion of the modern cloud, and keeping the companies that build on it thriving requires authentic empathy, sharp technical intuition, and clear communication. At Canonical, Customer Success is a strategic priority dedicated to protecting key accounts, accelerating software adoption, and helping clients discover the full breadth of open source innovation. If you are a native or fluent French speaker who excels at untangling enterprise challenges and turning client goals into long term roadmaps, this fully remote worldwide role lets you make a direct global impact.

Overview

Canonical is actively expanding its Customer Success team to provide smart, precise guidance across its entire technology portfolio. In this role, you will act as a trusted advisor to enterprise clients, focusing on organizations that are beginning or deepening their journey with Canonical. You will represent the voice of your customers, work cross functionally to alleviate pain points, and collaborate with globally distributed internal teams to ensure every account thrives.

Key Responsibilities

Your day to day focus will involve several core areas

Cultivate trust with enterprise stakeholders by understanding their technical needs and strategic targets
Design and implement actionable collaboration roadmaps to secure long term value and customer loyalty
Spot operational risks early and step in to reduce churn across your assigned portfolio
Guide customers through the smooth adoption of products and services across the Canonical ecosystem
Discover opportunities for account growth and suggest relevant capacities or professional services
Bridge communications between French speaking clients and internal international teams with flawless English

Requirements

To succeed in this role, you will need a strong background in relationship management alongside a solid appreciation for modern technology

Native or bilingual fluency in French, supported by exceptional written and spoken English
Prior professional experience in customer success, account management, or technical consulting with enterprise accounts
Familiarity with enterprise software concepts, cloud environments, or Linux ecosystems
Demonstrated ability to retain clients, navigate complex corporate hierarchies, and advocate effectively on their behalf
Clear communication skills and the self direction required to thrive in an independent, fully distributed remote setting

What You Will Gain

Joining Canonical gives you the chance to work alongside brilliant minds shaping the software landscape. Key benefits of this journey include

A completely remote work environment with the flexibility to work from anywhere in the world
Direct exposure to foundational open source projects, including Ubuntu and cloud infrastructure solutions
The opportunity to make a visible strategic impact in a fast growing department
A competitive compensation structure accompanied by international team gatherings and summits