Overview

Are you ready to shape the future of artificial intelligence in marketing? At SOCi, we are building a first of its kind digital workforce that handles the workload of local marketers through our proprietary Genius AI technology. We are currently searching for an experienced Enterprise Customer Success Manager to join our team. In this fully remote and worldwide opportunity, you will act as the strategic account leader for our top tier customers. You will drive transformative initiatives, build enduring relationships, and redefine what customer success looks like in the tech space.

Key Responsibilities

Serve as the primary strategic account leader for top tier enterprise clients.
Drive transformative initiatives that guarantee long term value realization and high product adoption.
Execute preemptive churn mitigation strategies to protect and expand existing accounts.
Identify revenue growth opportunities and spearhead customer expansion efforts.
Orchestrate internal and external endeavors to align product capabilities with client goals.

Requirements

Proven track record of managing enterprise level accounts within the SaaS or marketing technology sectors.
Deep industry knowledge and a knack for innovative problem solving.
Exceptional relationship building skills with a talent for executive level communication.
Strong background in driving revenue growth, upselling, and retention.
Ability to thrive independently in a fast paced, fully remote environment.

What You'll Gain

A competitive base salary ranging from $105,000 to $150,000 CAD plus commission.
The ultimate flexibility of working fully remote from anywhere in the world.
The chance to work at the cutting edge of AI powered marketing solutions.
Opportunities for professional growth and leadership development within a rapidly scaling company.