Overview

Live events have an amazing way of bringing people together, and at SeatGeek, we want nothing to get in the way of that magic. Our SupportX team is completely reimagining what fan support looks like. We view support as a core product, taking charge of everything from AI-driven chat and voice tools to agent workspaces and deep integrations with our financial and fulfillment systems. Right now, we are laying down brand new foundations to boost fan outcomes through our AI support agent, drive up self-service rates, and empower our human experts to deliver top-tier white-glove service. As our new Engineering Manager, you will step in as the technical leader of this mission, guiding a brilliant team as we build a truly best-in-class support experience. Best of all, this is a fully remote opportunity open to candidates worldwide, so you can make a massive impact from wherever you call home.

Key Responsibilities

Lead, mentor, and grow a talented team of backend, frontend, and applied AI engineers.
Drive the technical vision and roadmap for SeatGeek core support infrastructure and automation systems.
Collaborate closely with product, design, and operations leaders to shape the future of fan service.
Architect scalable solutions that integrate AI-powered interactions with order management and financial workflows.
Foster a culture of high performance, continuous learning, and innovation within the engineering group.

Requirements

Proven experience leading and managing software engineering teams in a fast-paced environment.
Strong background in building scalable web applications, backend services, or AI integration platforms.
Deep passion for leveraging artificial intelligence and automation to solve complex customer problems.
Exceptional communication skills with the ability to bridge technical concepts and business goals.
A collaborative mindset and a genuine enthusiasm for creating memorable experiences for live event fans.

What You'll Gain

The chance to define the future of customer support technology at a major global entertainment company.
Complete location flexibility with a fully remote work model that respects your work-life balance.
Competitive compensation and comprehensive benefits designed to support you and your family.
Opportunities for rapid professional growth as you lead high-visibility AI initiatives.