Overview

At Samsara, we're not just building technology; we're crafting the future of physical operations. Our Connected Operations™ Cloud is a groundbreaking platform that empowers organizations reliant on physical assets to leverage Internet of Things (IoT) data. This translates into actionable insights, dramatically improving safety, efficiency, and sustainability across critical global industries. Think agriculture, construction, field services, transportation, and manufacturing – the very backbone of our economy. By joining us, you'll contribute to a team shaping innovative product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring.

As an Engagement Services Manager (ESM), you'll be a pivotal ambassador for Samsara's implementation and integration services. This is a fully remote, worldwide opportunity, meaning you can make a global impact from wherever you call home. You will work closely with customers, understanding their unique operational landscapes and guiding them through the successful adoption and integration of our pioneering solutions.

Key Responsibilities

Lead and manage the successful implementation and integration of Samsara's Connected Operations™ Cloud for a diverse portfolio of customers.
Serve as the primary point of contact for customer stakeholders throughout their implementation journey, ensuring a seamless and positive experience.
Develop a deep understanding of customer business objectives and operational challenges, translating these into effective deployment strategies.
Collaborate cross-functionally with sales, engineering, product, and support teams to address customer needs and resolve any potential roadblocks.
Proactively identify opportunities to enhance customer value and drive adoption of Samsara's various product solutions, from Video-Based Safety to Equipment Monitoring.
Manage project timelines, scope, and resources, ensuring projects are delivered on time and within budget.
Provide expert guidance and best practices to customers, empowering them to maximize their return on investment from Samsara's technology.
Represent Samsara's commitment to customer success and foster long-term, strategic partnerships.

Requirements

Proven experience (e.g., 5+ years) in a customer-facing role such as Implementation Manager, Project Manager, or Engagement Manager within a SaaS or IoT environment.
Demonstrated ability to manage complex enterprise software implementations and integrations from kickoff to go-live.
Exceptional communication, presentation, and interpersonal skills, capable of building strong relationships with diverse stakeholders.
A strategic mindset with a knack for understanding business challenges and translating them into technical solutions.
Strong organizational skills and the ability to juggle multiple projects simultaneously in a fast-paced setting.
Familiarity with IoT, telematics, fleet management, or related operational technologies is a significant advantage.
A bachelor's degree in a relevant field or equivalent practical experience.
Comfortable working independently and collaboratively in a fully remote, global team environment.

What You'll Gain

The chance to make a substantial impact at a recently public company that's defining the future of connected operations globally.
Autonomy and support to innovate, solve complex challenges, and significantly contribute to our customers' success.
Work with a pioneering platform that helps improve the safety, efficiency, and sustainability of the world's physical infrastructure.
A dynamic, supportive, and collaborative remote work environment with a focus on continuous learning and professional development.
The opportunity to engage with a diverse array of industries and shape how they leverage cutting-edge IoT technology.
Competitive compensation and benefits package, reflecting your valuable contributions.