Eligibility Enrollment Specialist I

Imagine a role where every single day you genuinely help people connect with essential services that can change their lives. As an Eligibility Enrollment Specialist I, you become a crucial guide, assisting individuals and families as they navigate important pathways to care. You are not just processing paperwork; you are opening doors to health, stability, and a brighter future for those facing significant challenges.

Overview

Trillium Health Resources is seeking a dedicated Eligibility Enrollment Specialist I to join our impactful team. This is a fully remote position for individuals residing within North Carolina. As a leading Tailored Plan and Managed Care Organization (MCO), Trillium serves 46 counties across North Carolina, providing vital services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/developmental (IDD) disabilities. Our mission is centered on empowering individuals and families to build strong foundations for healthy, fulfilling lives. Join us in making a profound difference every single day.

Key Responsibilities

Process eligibility and enrollment applications with accuracy and attention to detail.
Provide clear, compassionate guidance to individuals and families regarding their eligibility and available services.
Communicate effectively with members, providers, and internal teams to ensure smooth enrollment processes.
Maintain precise and confidential member records in compliance with all regulations.
Support members in understanding their benefits and accessing the care they need.
Ensure compliance with all federal, state, and company policies related to enrollment and eligibility.

Requirements

A strong commitment to helping others and making a positive community impact.
Excellent verbal and written communication skills.
Exceptional attention to detail and organizational abilities.
The capacity to work independently and manage a workload effectively in a remote setting.
A professional, empathetic, and patient approach when interacting with individuals.
Proficiency with standard office software and the ability to learn new systems quickly.
Must reside within North Carolina for this remote position.

What You'll Gain

A place within a collaborative, mission-driven work environment where your contributions are valued.
Access to competitive benefits and the flexibility of a work-from-home option.
Opportunities for professional growth and development within a diverse and inclusive culture.
The profound satisfaction of knowing your daily work directly changes lives. From supporting children in early intervention to helping adults achieve independent living, your efforts resonate deeply within the community.