Director, US Patient Services Operations

Have you ever dreamed of playing a pivotal role in bringing life-changing treatments to patients worldwide? Imagine leading the charge in ensuring every person who needs our innovative therapies gets seamless access and support. Alnylam Pharmaceuticals, a pioneer in RNA interference (RNAi) therapeutics, invites you to join our mission as a Director, US Patient Services Operations. This isn't just a job; it's an opportunity to shape the patient journey, optimize critical operations, and truly make a difference, all from the comfort of your home, anywhere in the world.

Overview

Alnylam (Nasdaq: ALNY) is dedicated to transforming scientific breakthroughs into real-world medicines. As the leading RNAi therapeutics company, we are at the forefront of translating innovative science into treatments that help as many people as possible. We are looking for a dynamic Director, US Patient Services Operations to join our team. This is a fully remote, worldwide opportunity, allowing you to contribute to our global mission from anywhere.

Reporting to the Senior Director, US Patient Services Operations Lead, you will be instrumental in the leadership, execution, and optimization of day-to-day operations for our US Patient Services team. Your work will span patient access, affordability, and service delivery. This role ensures seamless coordination among internal teams, external vendors, and cross-functional partners. Ultimately, you will guarantee a high-quality, compliant experience for both patients and providers. You will also lead and mentor a team, with three direct reports.

Key Responsibilities

In this vital role, you will lead efforts across several key areas, including:

Maximizing operational efficiency through the diligent use of available data, on the ground learnings, and relevant market research.
Optimizing performance measures for both internal teams and our external service partners.
Executing ongoing audits of program launches and established patient service processes.
Providing strong leadership, guidance, and mentorship to a dedicated team of three direct reports.
Overseeing the day-to-day operations that support our US Patient Services team, encompassing patient access, affordability, and service delivery.
Ensuring seamless coordination between various internal teams, external vendors, and crucial cross-functional partners.
Guaranteeing the delivery of a consistently high-quality and compliant experience for both patients and providers.

Requirements

While the detailed requirements for this role are outlined in the full job description on our career page, we are generally seeking candidates who bring:

Significant experience in patient services operations, ideally within the pharmaceutical or biotechnology industry.
Demonstrated success in leading and managing teams, particularly with direct reports.
A strong understanding of patient access, affordability, and service delivery models.
Proven ability to optimize operational efficiency and drive continuous improvement initiatives.
Excellent communication, collaboration, and stakeholder management skills.
A commitment to delivering compliant, patient-centric services.

What You'll Gain

Joining Alnylam means more than just a job; it’s an opportunity to become part of a pioneering company that truly impacts lives. Here, you will:

Play a crucial role in delivering transformational medicines to patients in need.
Lead a talented team and directly influence the patient journey.
Work in a dynamic, innovative environment focused on breakthrough science.
Enjoy the flexibility of a fully remote, worldwide position, allowing you to thrive professionally and personally.
Contribute to a culture that values scientific possibility and real-world results.
Further develop your leadership and operational expertise at a leading RNAi therapeutics company.