Director, SAP Support

Are you an SAP expert with a passion for driving exceptional customer support and leading high-performing teams? Imagine stepping into a pivotal role where your strategic vision directly impacts the success of global enterprises. At Rimini Street, we're not just supporting software; we're empowering businesses to innovate by delivering unparalleled mission-critical services. We're searching for a seasoned Director of SAP Support, someone ready to shape our service delivery, foster innovation, and guide our world-class team from anywhere in the world. If you thrive on challenges and aspire to make a significant difference, this is your opportunity to join a company redefining enterprise software support.

Overview

Rimini Street, Inc. (Nasdaq: RMNI) stands as a trusted, global leader in end-to-end enterprise software support, managed services, and innovative AI solutions. We are the premier third-party support provider for major platforms like Oracle, SAP, and VMware. Our unified solutions help clients run, manage, and optimize their enterprise applications, leading to better business outcomes, significant cost reductions, and freed-up resources for strategic investments. We have thousands of contracts with a diverse range of organizations, from Fortune Global 100 companies to government entities, helping them save billions and invest in future innovations. This exciting Director, SAP Support position reports directly to the VP, Global Service Delivery, SAP, and offers a fully remote, worldwide opportunity to make a substantial impact.

Key Responsibilities

Lead and mentor a global team of SAP support engineers, fostering a culture of excellence and continuous improvement.
Oversee the end-to-end delivery of mission-critical SAP support services, ensuring high client satisfaction and adherence to service level agreements.
Develop and implement strategic initiatives to enhance service quality, efficiency, and scalability across all SAP product lines.
Collaborate closely with sales, account management, and product development teams to understand client needs and align support strategies.
Drive innovation within SAP support processes, leveraging new technologies and methodologies to improve problem resolution and preventative measures.
Manage operational budgets and resource allocation effectively to optimize performance and achieve organizational goals.
Act as a senior escalation point for complex technical issues, guiding resolution and communication with clients.
Champion best practices in knowledge management, training, and professional development for the SAP support team.

Requirements

Extensive experience in SAP enterprise software support, with a proven track record in a leadership or management capacity.
Deep functional and/or technical expertise across multiple SAP modules (e.g., ECC, S/4HANA, CRM, BW, PI, Basis).
Demonstrated ability to lead, motivate, and develop geographically dispersed technical teams.
Strong understanding of IT Service Management (ITSM) principles and practices.
Exceptional client-facing communication skills, both written and verbal, with the ability to build and maintain strong relationships.
Proven analytical and problem-solving abilities, capable of driving complex issue resolution.
Experience working in a fast-paced, global service delivery environment.
A Bachelor's degree in Computer Science, Information Technology, or a related field; a Master's degree is a plus.

What You'll Gain

The chance to lead and shape a critical global support function at an innovative, publicly traded company.
An opportunity to work with diverse, global clients, solving challenging and impactful problems.
A truly remote, worldwide work environment offering flexibility and autonomy.
Continuous professional growth and development within a rapidly evolving technology landscape.
A collaborative and supportive culture that values expertise, innovation, and client success.
The satisfaction of contributing to a company that helps clients achieve significant business outcomes and drive their own innovation.