Director of Product Management US Remote

Are you a seasoned product leader with a deep passion for transforming healthcare through innovative technology? Do you thrive in a dynamic environment where your strategic vision directly impacts patient care and clinician well being? PerfectServe invites you to step into a pivotal role as our Director of Product Management. This is not just another job; it is an opportunity to shape the future of clinical communication and scheduling, driving solutions that empower medical professionals and accelerate speed to care across the globe. We are looking for someone ready to lead, innovate, and make a tangible difference from anywhere in the world, embracing a fully remote work model.

Overview

PerfectServe stands as a leading innovator in clinical communication and physician scheduling solutions within the health IT sector. Founded in 1997, our journey of steady growth accelerated significantly following major acquisitions in 2019. Today, we proudly boast a team of over 400 dedicated employees, serving more than 30,000 customers spanning medical practices, hospitals, and entire health systems, generating annual revenues exceeding $100 million.

Our core mission is clear: to accelerate speed to care. We achieve this by optimizing provider schedules and intelligently routing all forms of communication, including messages, pages, calls, and alerts, to the right person at the right time, in any care setting. By facilitating real time information sharing, crafting superior schedules, and automating crucial clinical workflows, we are committed to advancing patient care outcomes and significantly improving the well being of clinicians everywhere.

Leading analyst firms consistently recognize our impact: PerfectServe was named highest in execution and furthest in vision in the 2026 Gartner Magic Quadrant for Clinical Communication and Collaboration, solidifying our position as a clear segment leader. We also receive high marks from KLAS Research, validating our innovative approach.

Key Responsibilities

Define and champion the strategic vision and roadmap for a critical segment of PerfectServe's product portfolio, aligning with overall company objectives and market opportunities.
Lead, mentor, and inspire a team of product managers, fostering a culture of innovation, accountability, and continuous improvement.
Conduct in depth market research, competitive analysis, and customer feedback synthesis to identify unmet needs and emerging trends in health IT, clinical communication, and scheduling.
Translate complex market insights and customer requirements into detailed product specifications, user stories, and acceptance criteria for development teams.
Collaborate closely with engineering, design, sales, marketing, and customer success teams throughout the entire product lifecycle, ensuring successful product development, launch, and adoption.
Own product performance metrics, including usage, satisfaction, and financial outcomes, driving data driven decisions to optimize and evolve product offerings.
Serve as a primary product evangelist, presenting product strategy and value propositions to internal stakeholders, customers, and industry forums.
Manage the product backlog with a clear understanding of priorities, balancing new feature development, technical debt, and ongoing maintenance.

Requirements

Over 7 years of progressive experience in product management, with a significant portion in a leadership capacity, preferably within the health IT or enterprise software sectors.
Demonstrated success in defining and launching innovative, market leading products that have achieved measurable business impact.
Exceptional strategic thinking capabilities, with the ability to translate complex challenges into clear, actionable product strategies and roadmaps.
Strong understanding of agile development methodologies and experience working closely with engineering teams in a fast paced environment.
Superior communication, presentation, and interpersonal skills, capable of influencing stakeholders at all levels of an organization.
Proven ability to lead, motivate, and develop high performing product teams.
A Bachelor's degree in a relevant field such as Computer Science, Business, or Healthcare Administration; a Master's degree is a plus.
Familiarity with clinical workflows, healthcare regulations, and the unique challenges faced by providers and health systems is highly desirable.

What You'll Gain

Make a Real Difference: Directly contribute to solutions that improve patient care and enhance the well being of healthcare professionals. Your work will have a tangible, positive impact.
Leadership Opportunity: Guide and grow a talented product team, shaping the future direction of critical product lines at a market leading company.
Innovation at Scale: Work with cutting edge technology and tackle complex problems in a dynamic, high growth industry.
Collaborative Culture: Join a supportive and engaging team environment where your ideas are valued and collaboration is key to our success.
Fully Remote Flexibility: Enjoy the freedom and autonomy of a fully remote role, allowing you to achieve work life balance from your preferred location globally.
Career Growth: Benefit from opportunities for continuous learning, professional development, and advancement within a rapidly expanding organization.
Competitive Rewards: Receive a comprehensive compensation package, including competitive salary, robust benefits, and performance incentives.