Digital Customer Success Campaign Manager

Are you a marketing wizard with a knack for turning customer engagement into genuine success stories? Do you thrive on crafting campaigns that resonate, educate, and ultimately empower users to get the absolute most out of a product they love? If so, then 1Password, a company making digital safety both simple and secure for millions globally, might just be your next great adventure. We are on the hunt for a Digital Customer Success Campaign Manager to join our fully remote, worldwide team. This is a fantastic opportunity to directly shape how our users experience and grow with 1Password, fostering long term relationships through innovative digital strategies.

Overview

At 1Password, we are building a secure and productive digital future for everyone. Our mission empowers employees by ensuring every identity is authentic, every application sign in is secure, and every device is trusted. We lead the market in enterprise password management and pioneered Unified Access Management. We are one of cybersecurity's most loved brands, known for a human centric approach to product strategy and user experience. With over $400M in ARR, four consecutive years on the Forbes Cloud 100 list, and exciting partnerships like Oracle Red Bull Racing, our growth is remarkable. Over 180,000 businesses, from Fortune 100 companies to innovative AI firms, trust 1Password daily. As our Digital Customer Success Campaign Manager, you will play a crucial role in enhancing our customer's journey. You will design, execute, and optimize digital campaigns that educate, engage, and drive adoption of 1Password's powerful features. This is a fully remote, worldwide opportunity to make a significant impact on customer loyalty and product utilization.

Key Responsibilities

As a Digital Customer Success Campaign Manager, you will:

Design and develop impactful digital campaigns: Create strategies and content to onboard, educate, retain, and expand product usage for our diverse customer base.
Manage multi channel execution: Oversee campaigns across email, in app messaging, webinars, and other digital platforms.
Analyze campaign performance: Regularly track key metrics, conduct A/B testing, and gather insights to continuously optimize campaign effectiveness and customer engagement.
Craft compelling content: Produce engaging copy and collaborate with design teams to create visual assets that resonate with our users.
Collaborate cross functional: Work closely with product, marketing, sales, and customer success teams to ensure a cohesive and impactful customer experience.
Identify customer segments and journeys: Understand different customer needs and tailor campaigns to specific segments for maximum relevance.
Stay updated on best practices: Keep abreast of industry trends in digital marketing and customer success to implement innovative approaches.
Drive product adoption and value realization: Help customers discover and utilize the full potential of 1Password, fostering long term loyalty.

Requirements

We are looking for someone who brings:

Proven experience in digital marketing, customer success, or demand generation, with a focus on campaign management.
Strong understanding of marketing automation platforms and CRM systems (e.g., Salesforce Marketing Cloud, HubSpot, Braze).
Excellent written and verbal communication skills; you can craft clear, compelling messages for various audiences.
Demonstrated ability to analyze campaign data, draw actionable insights, and iterate on strategies.
A proactive and results oriented mindset, with a strong ability to manage multiple projects simultaneously.
Experience collaborating with product, sales, and customer success teams in a fast paced environment.
Familiarity with cybersecurity or SaaS products is a significant advantage.
A passion for helping customers succeed and a genuine curiosity about user behavior.

What You'll Gain

Joining 1Password means you will:

Shape the future of digital safety: Contribute to a product used and loved by millions globally.
Work with a world class team: Collaborate with bright, passionate individuals from diverse backgrounds in a supportive environment.
Enjoy flexibility and autonomy: Thrive in a fully remote, worldwide work setting that values results and work life balance.
Grow your career: Access opportunities for professional development and advancement within a rapidly expanding company.
Make a real impact: Directly influence customer satisfaction, product adoption, and business growth.
Be part of an innovative culture: Contribute to a company recognized for its leadership in cybersecurity and strong brand reputation.