Developer Advocate, Service Management EMEA (Remote)

Ever found yourself deep in the trenches of incident response, fine-tuning on-call rotations, or streamlining operational workflows, all while wishing you could share your hard-won wisdom with a broader audience? At Datadog, we're on the hunt for a passionate individual who blends deep engineering expertise with a natural talent for communication. If you're ready to translate real-world experience into actionable insights, helping diverse teams solve critical problems in service management, this fully remote, worldwide opportunity is calling your name. While your impact will be global, your primary focus will be empowering our vibrant user communities across Europe, the Middle East, and Africa (EMEA).

Overview

Our Developer Advocacy team thrives on bridging the gap between cutting-edge technology and the people who use it every day. We are engineers at heart, but we also love to teach, share, and inspire. This unique role places you at the intersection of cloud observability, incident response, and modern service management. You will directly engage with practitioners and leaders across various industries, broadening your influence within the SRE, Engineering, DevOps, and Operations communities. Datadog values a hybrid workplace culture, fostering strong relationships and innovative collaboration. This specific position offers the flexibility of remote work, allowing you to contribute from wherever you are.

Key Responsibilities

Serve as a go-to subject matter expert for all things service management, including incident response, on-call best practices, Internal Developer Platforms (IDP), Work Management, Workflow Automation, Agent Builder, and general operational automation. You'll be a trusted resource for both Datadog's advocacy and engineering teams.
Craft engaging and educational content across multiple mediums to solidify Datadog's standing as a thought leader in DevOps, Monitoring, Observability, and Security. This could involve creating compelling demos, writing insightful blog posts, delivering dynamic conference talks, producing informative video tutorials, or developing hands-on workshops.
Actively participate in industry events, meetups, and online forums, representing Datadog and fostering meaningful connections within the technical community.
Gather feedback from the community and internal teams, channeling these insights directly to our product and engineering groups to help shape the future of Datadog's service management offerings.
Collaborate closely with product managers, engineers, and marketing teams to develop impactful narratives and technical resources that highlight Datadog's value proposition.

Requirements

Several years of hands-on experience in SRE, DevOps, Site Reliability Engineering, or a core Operations role, with a strong understanding of modern service management challenges.
Demonstrable experience with incident response frameworks, on-call rotations, and operational automation tools and practices.
Exceptional written and verbal communication skills; you can distill complex technical concepts into clear, engaging, and understandable narratives for diverse audiences.
A proven track record of creating high-quality technical content, such as blog posts, presentations, workshops, or video tutorials.
Comfortable with public speaking and presenting to both large and small groups, inspiring and educating your peers.
Ability to work independently and collaboratively in a fast-paced, remote environment, with a commitment to continuous learning.
A genuine passion for community building and helping others succeed in their technical journeys.

What You'll Gain

The opportunity to significantly influence the direction and adoption of cloud observability and service management solutions on a global scale.
Work alongside a talented team of engineers and advocates who are passionate about their craft and dedicated to making a real impact.
Continuous professional growth and learning opportunities within a rapidly evolving and cutting-edge technology landscape.
A flexible, supportive, and inclusive remote work environment that genuinely prioritizes your well-being and work-life harmony.
The chance to make a tangible difference in how teams respond to incidents, manage operations, and achieve greater resilience.