About Allego and the Role

Are you the kind of person who genuinely loves solving tricky problems and making someone else's day a little easier? We are looking for a Customer Support Specialist to join our team at Allego. As a recognized leader in revenue enablement, we build software that helps sales teams succeed in every single selling situation. When our customers reach out with a question, you will be the friendly and reliable voice they rely on. This is a fully remote opportunity open to candidates worldwide, giving you the chance to work with a top tier tech company from the comfort of your home.

Overview

In this role, you will handle inbound customer requests for technical support and services. Every interaction is a chance to uphold our stellar reputation for providing fast and helpful assistance. We need someone who can jump right in, troubleshoot effectively, and keep our users happy.

Key Responsibilities

Manage inbound customer support requests through our ticketing channels with speed and empathy.
Troubleshoot technical issues related to the Allego platform and guide users toward clear solutions.
Collaborate with internal teams to escalate and resolve complex technical problems.
Maintain high standards of customer satisfaction and support quality.

Requirements

Proven experience in a customer facing support or technical assistance role.
Strong problem solving skills and the ability to explain technical concepts simply.
Availability to work full time, Monday through Friday, within specific shifts aligned with Eastern Standard Time, plus the flexibility to adjust hours when needed.
Comfort working in a fast paced, remote environment with a global team.

What You'll Gain

Working with us means joining an award winning workplace recognized by Inc. Magazine, The Boston Globe, and The Boston Business Journal. You will grow your career at a rapidly expanding SaaS company while enjoying the freedom of working remotely.