Customer Support Specialist

Imagine being at the forefront of a financial revolution, helping sophisticated clients navigate the complex world of private markets. That's exactly what you'll do as a Customer Support Specialist with Juniper Square. We're searching for someone passionate about empowering users, providing exceptional service, and becoming a trusted guide on our industry-leading platform. If you love solving puzzles, thrive on connecting with people, and are eager to make a real impact from anywhere in the world, this fully remote opportunity might just be your next great adventure.

Overview

Juniper Square is transforming private markets, an enormous and often underserved segment of global finance. We are the operations partner trusted by over 2,300 General Partners, offering a unified platform for technology, data, and fund administration. As a Customer Support Specialist, you will be a crucial point of contact for our valued customers, providing expert guidance, resolving inquiries, and ensuring they harness the full potential of our innovative platform. This is a fully remote position, open to talented individuals worldwide, offering you the flexibility to contribute from your preferred location.

Key Responsibilities

Act as a primary point of contact for customer inquiries through various channels, including email and chat.
Skillfully troubleshoot and resolve complex technical and operational issues, guiding users toward successful outcomes.
Educate customers on platform features, best practices, and new functionalities with clarity and patience.
Collaborate closely with product, engineering, and sales teams to escalate issues and advocate for customer needs.
Contribute to our knowledge base and internal documentation, ensuring resources are current and comprehensive.
Proactively identify trends and provide valuable feedback to improve the customer experience and platform.

Requirements

A genuine passion for helping people and delivering outstanding customer service.
Strong analytical and problem-solving skills, with a keen eye for detail.
Excellent written and verbal communication abilities, making complex information easy to understand.
Comfort with technology and the ability to quickly learn new software platforms.
Self-motivated and able to manage multiple priorities effectively in a fast-paced environment.
While not strictly required, prior experience in a customer-facing role, particularly within technology or finance, is a plus.

What You'll Gain

The opportunity to shape the future of private markets alongside an exceptionally talented team.
Work within a founder-led company backed by significant funding and a clear vision.
A culture that values open debate, deep collaboration, and diverse perspectives.
Contribute to a platform with substantial scale, managing over $300 billion in assets.
Professional growth and development in a dynamic, rapidly evolving industry.
The flexibility and autonomy of a fully remote work environment.