Ever wanted to help shape the future of dining out from the comfort of your own home? At Choice, we are powering over 30000 restaurants across 20 countries with our cutting-edge food tech platform, and we need a brilliant Customer Support Specialist to keep things running smoothly. If you love solving puzzles and making users smile, this fully remote, worldwide opportunity is calling your name.

Overview

Choice is a rapidly scaling European B2B SaaS success story operating in a fast-paced start-up environment where flexibility and zero bureaucracy rule the day. We connect hungry diners with amazing eateries through seamless QR payments, online reservations, and delivery management tools. As our new Customer Support Specialist, you will act as the crucial first line of help, guiding our restaurant partners through technical bumps and ensuring they get the absolute most out of our digital ecosystem.

Key Responsibilities

Handle inbound technical requests via live chat through Intercom and voice calls through Ringostat with speed and empathy.
Resolve minor technical issues completely on your own while smoothly escalating tougher cases to our specialized technical team.
Manage a monthly workload of roughly 350 to 400 tickets while maintaining top-notch quality standards.
De-escalate customer complaints gracefully, always striving for a professional win-win outcome.

Requirements

C1 level proficiency in the local language and a solid B1 plus level in English.
A genuinely tech-savvy mindset with a passion for troubleshooting digital platforms.
Previous customer service or support experience in a fast-moving environment.
The ability to stay calm, focused, and positive when juggling multiple requests.

What You'll Gain

The freedom to work from anywhere in the world on a fully remote schedule.
A chance to grow within a high-energy European start-up that values bold ideas and zero bureaucracy.
Direct involvement in scaling a revolutionary food-tech product utilized by thousands of businesses.