Overview

Are you someone who genuinely loves helping people and turning frustrating tech issues into delightful wins? Boulevard is looking for a Customer Support Specialist to join our fully remote team on a worldwide basis. Since 2016, we have built the premier client experience platform for appointment based self-care businesses like salons, spas, medspas, and barbershops. Our founders spent months working behind front desks to truly understand the industry before writing a single line of code. Now, we need your empathy, curiosity, and problem solving skills to help our customers thrive every single day.

Key Responsibilities

Provide top tier support to salon and spa owners through chat, email, and ticketing systems.
Troubleshoot technical questions and guide users through our platform features with patience and clarity.
Partner with our product and engineering teams to surface user feedback and report bugs.
Maintain a deep understanding of the self-care industry and Boulevard platform updates.
Turn challenging customer interactions into opportunities to build lasting trust and brand loyalty.

Requirements

Proven experience in a customer support or client facing role, ideally within tech or SaaS environments.
Exceptional written and verbal communication skills in English.
A natural curiosity for solving puzzles and a strong drive to help others succeed.
Comfortable working autonomously in a fast paced, fully remote environment across global time zones.
A reliable internet connection and a passion for the self-care industry.

What You'll Gain

The freedom to work from anywhere in the world with a genuinely inclusive and supportive team.
Opportunities to grow your career alongside a rapidly scaling tech company.
Competitive compensation and meaningful perks designed to support your wellbeing.
A culture that values experimentation, diverse backgrounds, and fresh ideas.