Overview

Remember the pure joy of youth sports before paperwork and scheduling chaos took over? At TeamSnap, we are on a mission to take the work out of play, and we need your help to make it happen. Recognized as one of the best remote-first workplaces around, our team thrives on big ideas, tiny egos, and a genuine passion for connection. As our next Customer Support Specialist, you will step up as the ultimate MVP for our business customers. This is a fully remote, worldwide opportunity allowing you to bring your best self to work from anywhere on the planet.

Key Responsibilities

Deliver an exceptional customer experience through email, chat, and the occasional call, turning every single interaction into a memorable moment.
Act as a trusted coach and problem solver for organization admins, guiding them smoothly through scheduling, communications, registration, and reporting.
Simplify complex processes so every sports organizer feels like a total pro during their season.
Collaborate closely with internal teams to share user feedback and continuously improve the platform.

Requirements

A strong passion for delivering top-notch customer service and creating delightful user experiences.
Exceptional written and verbal communication skills with a deeply empathetic approach to problem-solving.
Comfortable navigating digital tools, communication software, and technical troubleshooting in a fast-paced environment.
The ability to work independently as part of a globally distributed remote team.

What You'll Gain

The chance to work with an inspiring team that genuinely supports your growth and well-being.
A flexible, remote-first environment that respects work-life harmony.
The satisfaction of knowing your daily work directly impacts millions of families, coaches, and athletes worldwide.