Are you the kind of person who genuinely loves helping people untangle tricky technical knots? At Healthcare Fraud Shield, we are looking for a Customer Support Specialist to join our fully remote, worldwide team. You will be the friendly voice and guiding hand for our users, helping them navigate our platform with confidence while making a real difference in the healthcare space.

Overview

In this role, you will become an expert in the HCFSPlatform. Your days will be spent connecting with users via phone and email, solving their puzzles, and ensuring they have a smooth experience. If you enjoy problem-solving and want to work from anywhere in the world, this is for you.

Key Responsibilities

Master the ins and outs of customer workflows and support procedures for the HCFSPlatform.
Handle incoming customer questions and application issues through phone and email channels.
Investigate tech snags, document everything clearly, and pass complex issues to specialized internal teams.
Keep meticulous records of all customer interactions, troubleshooting steps, and final resolutions.
Track open cases closely to hit service goals and follow up without missing a beat.
Spot recurring product patterns and share smart recommendations for continuous improvement.
Handle data-entry tasks accurately as assigned to support overall team operations.

Requirements

Proven experience providing stellar customer support in a tech-forward or software environment.
Exceptional communication skills, both written and verbal, with a knack for translating tech talk into plain English.
Strong problem-solving abilities and a talent for investigating root causes.
Comfortable managing your time independently in a remote work setup.
A genuine passion for helping others and delivering top-tier service.