Customer Support Representatives/Streaming Services

Do you absolutely love getting lost in the latest movies, binge-watching exciting TV series, or simply enjoying heartwarming animated stories? Imagine turning that genuine passion into your everyday work! Sutherland invites enthusiastic, people-focused individuals like you to join our vibrant, fully remote team. This is a chance to truly make a difference for customers of a global leader in streaming entertainment, helping them connect with the content they adore, all from anywhere in the world.

Overview

Sutherland partners with some of the world's most recognizable brands. For this pivotal role, you will be the friendly voice supporting a household name in the streaming media and entertainment industry. This isn't just another job; it's an opportunity to build a rewarding career while connecting with people who share your enthusiasm for fantastic digital content. You'll be part of a dynamic, supportive environment, working remotely from any location globally, ensuring you have the flexibility to thrive.

Key Responsibilities

Provide outstanding, friendly support to customers via phone, email, or chat, ensuring every interaction is positive and memorable.
Build genuine rapport with callers, sharing your knowledge and love for movies, TV shows, and animated content.
Assist customers with a range of inquiries related to their streaming service, offering clear and concise solutions.
Skillfully troubleshoot basic technical issues, guiding customers through steps to resolve common streaming challenges.
Accurately document customer interactions and solutions, contributing to a seamless support experience.

Requirements

Previous experience in a customer service or contact center setting is essential.
A true passion for delivering an exceptional guest experience every single time.
Demonstrated experience with streaming services, including the ability to perform basic troubleshooting.
Strong communication skills, both verbal and written, with the ability to explain technical information clearly.
A reliable high-speed internet connection and a quiet, dedicated home workspace free from distractions.
Ability to work independently and manage time effectively in a remote work environment.

What You'll Gain

Sutherland is dedicated to supporting your well-being and career progression. As a valued member of our team, you’ll gain access to a fantastic array of benefits designed to support you:

Competitive pay incentives alongside exciting monthly rewards and recognition programs.
Comprehensive medical, dental, and vision benefits for your health and peace of mind.
Generous vacation benefits, including access to our newly introduced Global Flexible Benefits Policy.
Significant opportunities for career advancement; an impressive 80% of our frontline leaders started their journeys with Sutherland as representatives.
Access to Employee Assistance Programs (EAP) and robust Health and Wellness initiatives, including a personal trainer dedicated exclusively to Sutherland employees.