Overview

Ever bought a rare plant or a handmade collectible on a live stream and just felt the magic of the connection? At Palmstreet, we live for those moments. We are building the ultimate online main street where over two million collectors and independent sellers hang out, trade, and share their passions every single day. Backed by heavy hitters like a16z and Craft Ventures, our rocket ship is taking off at lightning speed. Right now, we need a warm, sharp, and empathetic Customer Support Representative to join our fully remote team and help us keep the good vibes rolling. If you love talking to people and solving puzzles, keep reading because this fully remote opportunity might just be your next big career adventure.

Key Responsibilities

Handle incoming user inquiries with speed, empathy, and accuracy across our digital channels.
Build genuine relationships with our passionate community of buyers and sellers.
Reinforce platform standards and guidelines to keep Palmstreet safe and welcoming for everyone.
Troubleshoot app issues and collaborate with internal teams to resolve bugs quickly.
Champion the voice of our users by sharing valuable feedback with product and operations teams.

Requirements

Must be based in Mexico.
Proven experience in customer service or a closely related support role.
Exceptional written and verbal communication skills.
Ability to thrive and stay calm in a fast-paced, high-growth startup environment.
A genuine passion for community building and helping others succeed.

What You'll Gain

Working with us means joining a culture that values fresh ideas and personal growth. You will get a front-row seat to the future of social commerce while collaborating with talented teammates from all over the world. We offer a flexible remote work setup, competitive compensation, and the chance to make a real impact on a platform that people truly adore.