Overview

Are you ready to take your customer service skills into the fast-paced world of fintech? Hire Hangar is partnering with a rapidly growing United States based company that operates a popular cashback and payments application. They help everyday shoppers earn money back on their purchases by using instant digital gift cards at checkout. We are currently looking for a dedicated Customer Support Representative with a solid financial background to join this incredible journey. This is a fully remote and worldwide opportunity, meaning you can work from wherever you feel most inspired while collaborating with a truly global team.

Key Responsibilities

Respond to inbound customer inquiries through email, chat, and our ticketing platform by delivering accurate, timely, and professional resolutions.
Investigate and resolve various issues regarding payments, cashback rewards, gift card purchases, refunds, and account balances.
Support and monitor high-value transactions and money movements, including substantial sums, while maintaining strict attention to accuracy and security.

Requirements

A strong background in finance, banking, or fintech customer support.
Exceptional written and verbal communication skills in English.
A meticulous eye for detail when handling sensitive account information and large monetary sums.
Comfort working in a fast-paced environment that puts the customer first at all times.
Reliable internet connection and a quiet workspace for remote operations.

What You'll Gain

Working through Hire Hangar allows you to connect with fast-growing global companies and build a genuinely long-term career. You will gain hands-on experience in the exciting fintech sector, expand your professional network across borders, and enjoy the true freedom of remote work.