Overview

Are you someone who genuinely loves helping people, thrives on solving puzzles, and turns tricky situations into positive experiences? Imagine a role where your empathy and problem-solving skills are the cornerstone of a vibrant customer community, all from the comfort of your own home. Sourcefit is searching for a passionate Customer Support Representative to be the friendly voice and helpful hand for our valued customers and suppliers across the globe. This isn't just any support job; it's an opportunity to make a real impact, build relationships, and grow your skills in a dynamic, product-driven environment, no matter where you are in the world.

As our Customer Support Representative, you will serve as the crucial first point of contact for our customers and suppliers worldwide. This fully remote position demands a dedicated professional capable of delivering exceptional, solutions-oriented support across various channels, including phone and email. You will handle a medium volume of inbound calls, engage professionally with both customers and prospects, and meticulously document all interactions within our CRM and ticketing systems. We are looking for someone patient, empathetic, and detail-oriented, with a knack for troubleshooting and quickly adapting to new systems and challenges.

Work Details

Work Set-Up: Fully Remote (Work from Home, worldwide opportunity)
Schedule: Monday to Friday, 8:00 AM – 5:00 PM EST
Holidays: Observes Philippine holidays

Key Responsibilities

Serve as the primary point of contact for customer and supplier inquiries via phone and email.
Handle medium-volume inbound calls, ensuring every customer interaction is professional and courteous.
Troubleshoot and resolve a wide range of inquiries related to orders, sales, and basic technical or system issues.
Communicate effectively with customers through various channels, including our ticketing systems, to provide timely resolutions.
Accurately document all customer and supplier interactions within CRM and other relevant systems.

Requirements

Demonstrated patience, empathy, and a strong customer-first mindset.
Excellent verbal and written communication skills for engaging with diverse customer needs.
Proven ability to troubleshoot issues effectively and provide solutions.
Comfortable navigating multiple systems and applications simultaneously.
Quick adaptability to new products, processes, and a dynamic work environment.
A keen eye for detail and strong organizational skills for accurate documentation.
A reliable internet connection and a quiet, dedicated home workspace suitable for professional remote work.

What You'll Gain

The chance to make a tangible impact by being the first line of support for our global customer base.
Opportunities for professional growth and skill development in a dynamic, product-driven company.
The flexibility and convenience of a fully remote work-from-home setup.
A supportive team environment where your contributions are valued.
Experience working with cutting-edge CRM and ticketing systems.