Overview

Are you someone who genuinely enjoys helping people and solving puzzles? At Giti2c, we are on the lookout for a friendly and dedicated Customer Support Agent to join our growing remote team. This is a fully remote, worldwide opportunity that lets you work from the comfort of your home while connecting with users from around the globe. If you have a knack for technology and love turning a customer's day around, we would love to meet you.

Key Responsibilities

You will serve as the primary lifeline for our active users. Your main goal is to ensure every person who reaches out feels heard, valued, and helped. Here is what a typical day looks like for you:

Acting as the main point of contact for customers actively using the platform
Responding to all inquiries through email and chat channels in a timely and professional manner
Developing a deep understanding of our product so you can answer questions with confidence
Collaborating closely with internal team members to find creative solutions to tricky problems
Escalating complex issues to the correct departments whenever necessary

Requirements

We want to set you up for success from day one, which is why full training is provided. To thrive in this role, you should bring the following qualities to the table:

Fluency in Polish, combined with a B2 level in English for smooth internal communication
Previous experience working in customer support
Strong communication skills paired with a genuinely customer-oriented mindset
Active listening abilities, infinite patience, and great attention to detail
An affinity for technology and the ability to manage your time wisely in a shift-based environment
Prior experience in the iGaming industry is considered a wonderful bonus

What You'll Gain

Working with us means joining a forward-thinking company that values flexibility and professional growth. You get to enjoy a fully remote lifestyle with day shifts only, ensuring you maintain a healthy work-life balance. Plus, you will receive comprehensive training to help you master your duties and grow your career in a dynamic setting.