Customer Success Specialist - Food Science

Ever wondered how your favorite food products make it to the shelf, safe and delicious? It's a journey filled with science, regulations, and often, complex testing. Our client is a guiding light for small and midsize food, pet food, and supplement manufacturers, helping them navigate this intricate world with clarity and confidence. They transform daunting lab results and compliance hurdles into understandable steps, ensuring quality and market readiness. As a Customer Success Specialist here, you won't just be answering questions; you'll be an essential partner, empowering these innovative businesses every step of the way.

Overview

Our client stands as a crucial partner to small and midsize manufacturers across the human food, pet food, and supplement industries. They demystify the complexities of laboratory testing, labeling regulations, and retail readiness, providing clear explanations, practical guidance, and responsive service. This Customer Success Specialist role is your chance to be the primary commercial and service contact for customers from their very first inquiry through their entire project journey. This is a fully remote, worldwide opportunity, allowing you to contribute from wherever you are. You will manage inbound inquiries, recommend suitable services, create proposals, and convert opportunities into successful projects. After a sale, you continue to nurture the relationship, overseeing project setup, tracking progress, delivering reports, and identifying future needs. Think of this as an inside sales and customer success hybrid; leads arrive via website and phone, so there is no cold calling involved.

Key Responsibilities

Respond promptly and professionally to all inbound web and phone inquiries, serving as a knowledgeable first point of contact.
Engage in consultative discussions to deeply understand each customer's specific goals and challenges.
Recommend the most appropriate laboratory testing, labeling, or compliance services tailored to their needs.
Prepare detailed proposals, follow up diligently, and guide qualified opportunities through to successful project conversion.
Maintain ownership of customer relationships post-sale, coordinating project setup and tracking progress effectively.
Communicate regular updates to customers, ensuring they are always informed about their project status.
Deliver final reports and support customers with any subsequent questions or clarifications.
Proactively identify potential future needs and opportunities to further assist customers.

Requirements

Proven experience in a customer success, account management, or inside sales role.
Exceptional communication skills, both written and verbal, with a knack for explaining complex information clearly.
A genuine customer-centric approach, committed to building strong, lasting relationships.
Strong organizational skills and attention to detail, capable of managing multiple projects simultaneously.
A curious mind and the ability to quickly grasp technical concepts related to food science, testing, and regulations.
Self-motivated and able to thrive in a remote work environment, managing your own time effectively.
Proficiency with CRM software and standard office productivity tools.
A background or strong interest in the food science, nutrition, or manufacturing industries is highly advantageous.

What You'll Gain

The chance to play a vital role in ensuring the safety and quality of food products globally.
A dynamic, fully remote work environment offering flexibility and a healthy work-life balance.
Opportunities for continuous learning and professional development in the exciting field of food science.
The satisfaction of building meaningful relationships and truly helping businesses succeed.
Be part of a supportive team dedicated to making a real impact for manufacturers worldwide.