Overview

Are you passionate about helping others succeed and thrive in their journey? Do you possess a keen eye for detail and a knack for building genuine connections? At Twist Bioscience, we are looking for a dedicated Customer Success Specialist to join our fantastic remote team. In this role, you'll be the guiding hand for our customers, assisting them from their very first steps, providing invaluable training, and ensuring they achieve their goals with our innovative solutions. If you love solving problems, supporting growth, and making a real impact, this opportunity is definitely for you!

Twist Bioscience is a leading company at the forefront of synthetic biology, revolutionizing how researchers and industries interact with DNA. We are seeking a proactive and detail-oriented Customer Success Specialist to join our dynamic customer success team. This is a fully remote, worldwide opportunity, allowing you to contribute to a groundbreaking field from anywhere. You will provide strategic support to customers, guiding them through onboarding, offering training and assistance, and fostering long-term success. The ideal candidate communicates exceptionally well, excels at building strong relationships, and commits to delivering outstanding service.

Key Responsibilities

Strategic Account Support:
- Assist the sales team with administrative tasks like data entry, document management, and record organization.
- Collaborate closely with the sales team to provide white glove service, ensuring top-tier customer satisfaction.
- Respond promptly and professionally to inquiries from both customers and internal teams.
- Work with the sales team to create accurate, tailored quotations for prospects.
- Maintain a current database of standard pricing and product information.
Relationship Building:
- Cultivate strong, positive relationships with clients, making sure they feel truly valued and supported.
- Serve as a primary point of contact for clients, expertly handling inquiries, resolving issues, and providing insightful product or service information.

Requirements

Proven experience in a customer success, account management, or similar client-facing role.
Exceptional communication skills, both written and verbal, with a natural ability to convey complex information clearly.
Strong organizational skills and meticulous attention to detail.
Proficiency in managing administrative tasks and maintaining accurate records.
A genuine commitment to delivering exceptional customer service and fostering client loyalty.
Ability to work independently and collaboratively in a remote team environment.
Familiarity with CRM software and sales support tools is a plus.
A proactive mindset, always looking for ways to improve customer experience and streamline processes.

What You'll Gain

The chance to join a pioneering company in the cutting-edge field of synthetic biology.
A fully remote, flexible work environment, supporting work-life balance wherever you are in the world.
Opportunities for professional growth and development within a supportive team.
The satisfaction of making a tangible impact on customer success and company growth.
A collaborative and innovative culture where your contributions are recognized and valued.